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Handles inbound telephone inquiries about life insurance death claims from family members, attorneys, and funeral homes. Guides callers through new and existing claims with empathy, clarity, and professionalism; resolves complex issues, navigates multiple systems, follows procedures, meets performance indicators, and adapts to approved AI and automation tools. Requires mandatory in-person training and nesting in Cary, NC before transitioning to virtual work, plus periodic office visits.

Provides day-to-day financial support for complex National Accounts clients, including financial reporting, trend analysis, accounting, 5500 reporting, revenue projections, billing, reconciliations, audits, and renewal support. Partners with account and client service teams on implementations, RFPs, strategic planning, and client meetings. Maintains financial processes, supports internal reporting and audits, and contributes to cross-functional initiatives improving operational effectiveness.

Manages, grows, and retains a portfolio of large, complex employer accounts within group benefits. Owns client relationships and account strategy, drives sales and profitable growth, manages broker and consultant relationships, and coordinates cross-functional teams across sales, underwriting, service, and product functions. The role also oversees financial and risk considerations while delivering integrated insurance solutions and strong client outcomes.

Provides financial support for approximately 200 customer accounts, managing billing, remittance, account oversight, revenue projections, billing data, reconciliations, audits, and customer inquiries. Builds relationships with internal and external stakeholders, resolves complex billing issues, coordinates account needs, and ensures financial accuracy and customer service for MetLife’s group benefits business.

Leads enterprise major incident and problem management, coordinating high-severity response, war rooms, escalations, service restoration, root cause analysis, post-incident reviews, corrective actions, governance, reporting, and resilience improvements. Partners with technology, cybersecurity, vendors, and business teams to reduce recurring disruptions, maintain playbooks, ensure SLA and regulatory alignment, and improve operational readiness.

Performs financial analysis, reporting, billing, reconciliation, revenue validation, and trend analysis for National Accounts. Partners with customers and internal teams on financial discussions, audits, account planning, and issue resolution. Identifies discrepancies, recommends solutions, and improves processes using technology, AI, automation, and continuous improvement methods while maintaining accuracy, compliance, and data integrity.

Leads the end-to-end service and implementation organization for regional, small, and specialty-market customers. This executive drives customer experience, operational excellence, transformation, scalable growth, service strategies, AI adoption, process optimization, and financial performance. The role partners across Sales, Product, Technology, Finance, and Operations, serves as an executive escalation point, and develops a high-performing leadership organization.

Actuarial Interns support pricing, product development, reserve calculations, actuarial modeling, financial analysis, asset liability management, and investments. They collaborate with experienced actuaries, analyze data, present project findings to leaders, and participate in professional development and networking activities.

Owns data systems workstreams for public fixed income investment operations. Leads process improvement and automation, develops reports, dashboards, and data models, manages data quality and issue resolution, and performs portfolio analysis, forecasting, benchmarking, and financial modeling. Partners with investment, client, and business teams on reporting and analytics while supporting technology implementations, translating business needs into technical requirements, and mentoring junior analysts.

Lead and evolve the enterprise AI risk and governance framework. Identify and assess emerging AI risks, translate them into governance and controls, run AI approval processes, provide second-line challenge to stakeholders, partner across functions to embed controls, and strengthen monitoring, transparency, and scalable governance for AI initiatives.