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Support open enrollment by creating employee-facing benefit guides with design and account teams, and deliver virtual and in-person enrollment presentations to educate employees on benefit plan utilization. Assist producers and account managers with enrollment activities and client communication.

Lead complex actuarial engagements, manage client relations, drive business growth through innovative and AI-enabled solutions, mentor teams, and enhance operational efficiency.

The Account Manager is responsible for managing client relationships, ensuring satisfaction, and driving sales growth. This role includes performance-based incentives and requires an understanding of client needs to optimize service delivery.

Engage potential customers to share Mercer value messaging, support Account Executives, create project timelines and Statements of Work for Workday deployments.

Lead data methodologies for Medicaid projects, ensuring compliance with HEDIS and CMS specifications, and mentor junior analysts while managing coding and analysis activities.

Manage a $2.5M portfolio of 8–10 accounts, advise clients on risk financing and insurance solutions, perform loss-run and financial analyses, support renewals/RFPs, retain and grow business, coordinate cross-functional teams, ensure compliance, and identify process improvements to improve client outcomes and revenue.

Manage incident processes, conduct root-cause analyses, implement improvements, monitor performance with Lean/Six-Sigma, and support transformation initiatives.

Provide technical client advice and benefits administration for employer-sponsored health plans. Manage renewals, RFPs, carrier implementations, analyses of claims and utilization, conduct open enrollment presentations, mentor analysts, and resolve client issues while ensuring compliance and accurate documentation.

Provide day-to-day client and carrier service under direction of Client Managers: process policy changes, endorsements, cancellations, audits and billing; maintain records, review carrier policies for conformance, update client loss histories and schedules, and order insurance documents. Support routine insurance administration and cross-functional tasks.

Manage client relationships and an assigned book of business for commercial insurance. Lead a team to deliver services, understand client needs, coordinate projects and deliverables, support the sales process, and maintain high retention while meeting book-size targets.