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Leads the enterprise actuarial and pricing analytics function, establishing department strategy, ensuring analytical soundness and regulatory compliance, advising executives, supporting product and market expansion, and managing credentialed actuaries, pricing professionals, and analysts. Oversees budgets, resources, performance, development, and complex analytics initiatives across multiple lines of business.

Handles complex California workers’ compensation claims from investigation through resolution. Responsibilities include evaluating exposure, managing reserves and benefits, directing defense counsel, negotiating settlements, overseeing litigation, ensuring regulatory compliance, preparing status reports, and coordinating medical or specialty claim strategies. The role also provides technical guidance, mentors less experienced staff, and supports process improvements. Requires advanced workers’ compensation expertise and substantial experience with complex litigation, high-exposure claims, reserving, and settlement strategy.

Manages the company’s privacy and corporate compliance programs, including privacy and cybersecurity compliance, incident response, regulatory monitoring, risk assessments, policy management, training, metrics, and executive reporting. Partners cross-functionally with legal, information security, operations, finance, vendors, and HR. Provides guidance on privacy laws, data governance, AI governance, and compliance risks while mentoring department members and supporting investigations and regulatory readiness.

Processes new insurance injury claims as the first customer contact. Responsibilities include receiving claim documentation, entering reports into ERP and claim systems, reviewing policy information, assessing injury severity, maintaining records, responding to insureds and agents, obtaining missing information, directing inquiries, and supporting claims examiners with administrative tasks.

Provides administrative support to the Claims department by handling customer calls and inquiries, claim notices, vendor W9 forms, medical bill reviews, payments, email requests, and claim information. Supports branch office operations through reception, mail and package management, supply ordering, conference room setup, and maintenance of office equipment. Uses Microsoft Office and multiple databases while maintaining accurate data entry and timely communication.

Owns product vision, strategy, roadmap, backlog prioritization, and delivery for specialty insurance products. Partners with business stakeholders, technical teams, Scrum Masters, Product Managers, and leadership to maximize product value. Leads Agile ceremonies, manages product plans, evaluates iteration outcomes, maintains user personas and journey maps, analyzes market and user needs, and drives user-centric outcomes. Requires extensive product ownership experience, technical team leadership, and strong insurance, analytical, and communication skills.

Leads the enterprise organizational change management capability, developing methodologies, change strategies, stakeholder engagement, communications, training, readiness assessments, adoption metrics, and reinforcement plans. Partners with business, technology, HR, and communications teams to support transformation initiatives, coach executives and managers, manage OCM resources, monitor adoption risks, and sustain organizational change.

Owns the vision, roadmap, prioritization, and delivery of Guidewire ClaimCenter products. Translates business needs into prioritized backlogs, leads agile ceremonies, coordinates stakeholders and technical teams, and drives user-centered product outcomes. Requires deep P&C claims expertise, multiple Guidewire ClaimCenter implementations, Guidewire Cloud experience, data migration and integration knowledge, and strong product ownership experience.

Manages moderately complex California workers’ compensation claims from investigation through resolution. Communicates with policyholders, agents, attorneys, witnesses, and experts; determines exposure; administers benefits; sets and adjusts reserves; monitors litigation and legal costs; prepares claim status reports; ensures regulatory and company-policy compliance; and uses negotiation, mediation, denial, and litigation strategies to resolve claims fairly. The role also supports process improvement, data accuracy, knowledge sharing, and ongoing training.

Handles complex workers’ compensation claims, including investigation, exposure assessment, reserving, benefit administration, litigation management, settlement negotiation, and strategic resolution. Communicates with policyholders, attorneys, agents, witnesses, and stakeholders; ensures regulatory and internal policy compliance; monitors legal costs; prepares claims reports; supports specialty programs; and mentors less experienced team members.