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Leads strategic direction, lifecycle management, development, pricing, compliance, and performance of insurance products. Partners with underwriting, actuarial, marketing, legal, compliance, claims, distribution, and technology teams to develop roadmaps, analyze profitability and market trends, implement product and regulatory changes, and drive growth and operational objectives across jurisdictions.

Handles moderate to highly complex workers’ compensation claims from investigation through resolution. Responsibilities include evaluating exposure, managing reserves and benefits, negotiating settlements, directing defense counsel, monitoring litigation costs, ensuring regulatory compliance, preparing status reports, and developing resolution strategies for complex medical, litigated, fatality, permanent total disability, and long-duration claims. The role also mentors less experienced examiners and provides technical guidance.

Coordinates insurance product solution projects from requirements through implementation and post-production support. Partners with Product, Actuarial, Underwriting, IT, PMO, and business stakeholders to manage rates, rules, forms, regulatory filings, dependencies, resources, UAT, testing, deployments, issues, and project communications.

Manages workers’ compensation claims support operations, overseeing claims lifecycle compliance, performance metrics, service quality, cost reduction, and customer outcomes. Leads claims supervisors and professionals through hiring, coaching, performance management, workload planning, and development. Partners with underwriting, risk, safety, quality, training, policyholders, brokers, medical providers, and legal partners to improve claims resolution and operational excellence. Supports audits, strategic initiatives, process improvements, and regulatory compliance across a multi-state claims environment.

Handles moderately complex workers’ compensation claims from investigation through resolution. Responsibilities include gathering information, determining exposure, managing reserves and benefit payments, negotiating settlements, coordinating litigation with defense counsel, preparing status reports, maintaining regulatory compliance, and communicating with policyholders, attorneys, agents, claimants, and regulators. The role requires applying workers’ compensation laws, claims procedures, reserving practices, and resolution strategies while delivering strong customer service.

Leads technology product strategy and delivery for the Specialty Business Unit, overseeing insurance platforms across policy administration, underwriting, billing, claims, portals, and distribution. Manages product roadmaps, vendor governance, cross-functional delivery, and a team of technical product managers. Partners with executives and business stakeholders to prioritize initiatives, ensure customer value, and align products with enterprise goals. Oversees hiring, performance management, coaching, and team development.

Owns the product vision, roadmap, implementation, administration, and continuous improvement of procurement and third-party risk technology. Translates business needs into technical requirements, leads cross-functional delivery, supports sourcing and risk processes, oversees analytics and reporting, and ensures data integrity and user support. The role also drives procurement process optimization, policy development, standardization, training, and technology-enabled transformation.

Leads the enterprise actuarial and pricing analytics function, establishing department strategy, ensuring analytical soundness and regulatory compliance, advising executives, supporting product and market expansion, and managing credentialed actuaries, pricing professionals, and analysts. Oversees budgets, resources, performance, development, and complex analytics initiatives across multiple lines of business.

Handles complex California workers’ compensation claims from investigation through resolution. Responsibilities include evaluating exposure, managing reserves and benefits, directing defense counsel, negotiating settlements, overseeing litigation, ensuring regulatory compliance, preparing status reports, and coordinating medical or specialty claim strategies. The role also provides technical guidance, mentors less experienced staff, and supports process improvements. Requires advanced workers’ compensation expertise and substantial experience with complex litigation, high-exposure claims, reserving, and settlement strategy.

Manages the company’s privacy and corporate compliance programs, including privacy and cybersecurity compliance, incident response, regulatory monitoring, risk assessments, policy management, training, metrics, and executive reporting. Partners cross-functionally with legal, information security, operations, finance, vendors, and HR. Provides guidance on privacy laws, data governance, AI governance, and compliance risks while mentoring department members and supporting investigations and regulatory readiness.