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Manages day-to-day client relationships and enterprise technology service delivery for finance and insurance accounts. Coordinates delivery, project management, resource planning, governance, risk mitigation, contract compliance, financial forecasting, and service-level performance. Supports renewals, account expansion, pipeline development, and client retention while advocating for client priorities and measurable business outcomes. Collaborates across sales, consulting, engineering, product, marketing, and delivery teams to resolve issues and improve client satisfaction.

Owns client success and end-to-end consulting and engineering service delivery for telecommunications accounts. Responsibilities include client satisfaction, renewals, profitability, resourcing, SLA governance, financial oversight, forecasting, account growth, risk escalation, KPI tracking, and operational excellence. The role advocates for client needs, coordinates cross-functional teams, manages escalations, supports retention and expansion, and drives continuous improvement across engagements.

Manages day-to-day client relationships and service delivery for finance-industry accounts. Coordinates delivery, project, sales, and consulting teams; oversees contract performance, KPIs, risks, resources, renewals, forecasting, and client satisfaction. Identifies account-growth opportunities, supports change requests and expansions, advocates for client priorities, and maintains governance processes while helping clients achieve measurable value from technology services.

Manages day-to-day client relationships and service delivery for insurance industry accounts. Coordinates delivery, project, sales, consulting, and support teams; monitors contracts, SLAs, risks, financial performance, resources, and client satisfaction. Supports renewals, pipeline development, upselling, and account growth while advocating for client priorities and driving continuous improvement.

Lead and mentor a mainframe software engineering team to design, build, test, and support mission-critical ERP and mainframe applications. Manage project planning, budgets, timelines, risk, integrations, system stability, security/compliance, stakeholder communication, and ERP implementations/upgrades while providing technical guidance, troubleshooting, and documentation.

Leads enterprise sales and business development for SaaS and software solutions serving life and annuity insurers. Builds new accounts, develops executive relationships, manages complex modernization and transformation pursuits, drives sales pipelines, qualifies opportunities, leads sales cycles through closure, meets revenue targets, and mentors less experienced staff. Requires deep L&A insurance expertise, consultative selling experience, strong negotiation and presentation skills, and willingness to travel.

Leads customer success, retention, expansion, revenue growth, profitability, and executive relationships across strategic enterprise accounts. Manages and coaches Client Success Managers while partnering with Sales, Delivery, Consulting, Finance, and industry teams. Owns account planning, governance, forecasting, pipeline development, P&L performance, margin management, and customer outcomes across technology services and consulting portfolios.

Lead enterprise risk management activities, including risk assessments, monitoring, mitigation tracking, key risk indicators, executive reporting, and governance discussions. Develop ERM procedures, dashboards, training, and process improvements while analyzing strategic, operational, technology, and AI-related risks. Facilitate stakeholder discussions, provide actionable recommendations, support operational resilience and transformation initiatives, and manage special projects within a global organization.

Own high-volume content production and multi-channel campaign planning/execution to drive awareness and pipeline for insurance software. Create sales enablement, competitive intelligence, event/webinar materials, and collaborate with global marketing, product, and sales teams to amplify messaging and launch products quickly.

The Document Management Business Analyst will manage document operations, oversee vendor coordination, improve processes, and support client onboarding in the insurance sector.