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Handle inbound customer, agent, and broker inquiries about fixed and variable annuities via phone and email. Research policy status, contract discrepancies, and processing delays. Process transactions, educate representatives on products and processes, navigate multiple systems, and deliver high-quality, empathetic service while meeting team and quality standards.

Handle inbound customer, agent, and broker inquiries about fixed and variable annuities via phone and email; research policy provisions, application and contract discrepancies, and processing delays; process transactions, educate representatives, navigate multiple electronic systems, and deliver empathetic, high-quality service while following policies and team goals.

Handle inbound customer, agent, and broker inquiries for annuity products via phone and email, research policy and processing issues, process transactions, educate representatives on products and processes, and use multiple systems to deliver accurate, empathetic service while meeting quality and procedural standards.

Lead design and delivery of enterprise test automation architecture for UK public‑sector programmes. Define scalable, secure frameworks (UI, API, performance, end‑to‑end), integrate automation into CI/CD, govern tooling and standards, provide technical leadership, assure compliance with government security and DDaT/GDS guidance, and mentor teams across multi‑supplier deliveries.

Lead and mentor data engineers to design and deliver scalable AWS-based data architectures and ETL/ELT pipelines. Define data modeling, governance, and metadata standards; implement AWS-native services for batch and real-time processing; ensure performance, security, observability, and operational support while collaborating with stakeholders and driving Agile delivery.

Handle inbound customer, agent, and broker inquiries about fixed and variable annuities via phone and email. Research policy status, contract discrepancies, and processing delays; process transactions, educate representatives on products and procedures, and navigate multiple systems to deliver accurate, empathetic service while following company policies.

Support pricing strategy development and execution, analyze pricing data and market trends, implement and monitor pricing changes, maintain pricing databases and reports, collaborate cross-functionally, and assist Senior Manager Pricing with training and presentations.

Design, build, and maintain UFT-based automated test suites for PeopleSoft HCM. Automate functional, regression, integration, batch, report, and end-to-end tests; analyze results and logs; perform root-cause analysis; support test environment readiness; improve frameworks and documentation; assist with PeopleSoft Test Framework and evaluate Tricentis tools.

Design, build, and maintain scalable automated test frameworks using Java, Selenium, and Katalon. Integrate tests into GitLab CI/CD, implement TDD, automate manual test cases, validate APIs and data with SQL, track defects, and produce quality metrics and reports for stakeholders. Work on-site in a SCIF and support continuous smoke/regression testing.

The role involves supporting mainframe environments, software installation, system recovery, z/OS builds, and providing SME-level problem resolution.