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Completes paid training to advise customers on personal insurance products, provide coverage recommendations, manage inbound and outbound communications, gather information for quotes, address objections, close sales, meet performance metrics, and obtain required Property and Casualty or Personal Lines licenses.

Receives structured training to investigate and resolve auto physical damage insurance claims. Responsibilities include assessing coverage and compensability, gathering evidence, identifying potential fraud, setting reserves, determining settlements, issuing payments, communicating with claimants and customers, maintaining claim records, and adapting to new digital tools. The associate must obtain required insurance adjuster licenses within three months and progress toward independent claims handling.

Manage auto physical damage claims from first notice of loss through settlement, including coverage evaluation, liability analysis, total-loss assessments, repair oversight, investigations, documentation, and settlement negotiations. Coordinate with appraisers and repair facilities, communicate with insureds and claimants, prepare claim correspondence, maintain accurate records, and adapt to claims technology and AI tools. Obtain and maintain required insurance licenses.

Manage auto physical damage claims from initial notice through settlement, including coverage evaluation, liability analysis, total-loss assessments, repair oversight, investigations, documentation, and settlement negotiations. Coordinate with appraisers and repair facilities, communicate with customers and claimants, prepare required correspondence, maintain accurate claim records, and adapt to new claims technology. Obtain and maintain required insurance licenses.

Manage workers’ compensation claims from investigation through resolution, including determining compensability, setting reserves, coordinating medical care, managing litigation, evaluating fraud and offsets, preparing statutory filings, and negotiating settlements. The role focuses on returning injured workers to work, achieving appropriate claim outcomes, maintaining accurate documentation, and closing files. An insurance license may be required, along with continuing education and knowledge of workers’ compensation laws, medical conditions, settlements, and claim valuation.

Receives structured training to investigate and resolve personal auto insurance claims. Responsibilities include assessing coverage and compensability, gathering information from policyholders and claimants, determining accurate payments, communicating claim status, maintaining claim records, learning claims systems and AI-enabled tools, and obtaining required adjuster licenses. The role requires strong customer service, communication, judgment, organization, and conflict-resolution skills.

Designs, builds, evaluates, and scales generative AI tools, agents, workflows, and analytical models for Customer Experience. Responsibilities include prototyping AI capabilities, developing production-ready solutions, supporting enablement and training, communicating insights, managing projects, mentoring analysts, and partnering with business stakeholders. The role requires advanced statistical modeling, GenAI expertise, data storytelling, and strong communication skills.

Build, deploy, and operationalize complex data pipelines and solutions using AWS, dbt, and ETL tools. Design data architectures, models, transformations, and quality controls; analyze data sources; support AI, machine learning, and business intelligence initiatives; resolve defects and incidents; test data movement and transformation code; and collaborate with teams and business users on data products.

Provides complex administrative support to Management Liability senior leaders, including scheduling, communications, event and travel planning, expense reporting, budget tracking, confidential document preparation, and office procedure development. The role coordinates administrative projects, supports department operations, directs support staff, resolves conflicts, and interacts with executives and external stakeholders. Advanced spreadsheet, database, presentation, and document skills are required, along with strong organization, discretion, independent judgment, and problem-solving abilities.

Leads product strategy, development, enhancement, compliance, regulatory processes, and operational guidance for surplus lines business insurance products. Oversees market and competitor research, system and process solutions, product launches, stakeholder alignment, training, communications, and performance monitoring. Serves as an enterprise subject matter authority while coordinating with legal, finance, compliance, field operations, and vendors. May coach or manage team members.