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Oversees daily processing by distributing work, aligning resources, and monitoring deadlines. Provides limited direction and answers employee questions. May handle customer transmission files and performs duties of Processing Specialist I–IV.

Design and validate new and existing products for manufacturability and cost; create specifications, BOMs, routes, and testing; support product introduction, revisions, and aftermarket; coordinate with product management, operations, and fulfillment.

Implements and configures Deluxe software solutions for client projects, including data entry, system customization, upgrades, testing, defect documentation, issue resolution, and implementation status reporting. Manages multiple small projects simultaneously, supports larger implementations, collaborates with project teams and clients, and escalates issues as needed. The role requires software implementation or support experience and familiarity with Microsoft Office, Windows-based systems, and networks.

Handles high-volume inbound sales calls from small businesses, identifies needs, recommends and cross-sells business supplies and services, and accurately processes orders. Meets revenue, customer experience, and time-management metrics while using Salesforce, Microsoft Office 365, and multiple order systems. Builds rapport, solves problems creatively, and delivers engaging customer experiences in a fast-paced environment.

Perform and manage client software implementations, configuring applications, entering client data, testing systems, documenting defects, and coordinating with project teams. Handle multiple small projects concurrently, validate estimates, and provide status updates to project managers and clients. Ensure solution quality and assist on larger, complex projects as needed.

Conduct inbound/outbound phone sales, learn sales process under an Inside Sales Manager, identify merchant needs, close sales, and meet sales objectives while developing skills for advancement.

Manage and optimize revenue enablement technologies to improve seller productivity. Administer platforms, manage content and integrations, support users, drive adoption and change management, deliver reporting and insights, and lead assigned technology roadmap initiatives in partnership with sales, enablement, operations, and IT teams.

Coordinate and distribute remittance processing work, monitor workloads to meet deadlines, answer basic employee questions, align resources with priorities, and support transmission of customer files. Performs duties across Processing Specialist levels under supervisor guidance.

The Chief Architect leads architectural vision and development for Deluxe's products, managing teams and establishing technology direction to support business growth.

Partner with business leaders to lead full life-cycle recruiting, build talent pipelines, consult on workforce planning, source and engage diverse candidates, and create strategic recruitment marketing to attract leadership talent while ensuring an excellent candidate experience.