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Provide technical customer support for remote deposit capture products: monitor ticket queue, troubleshoot issues, escalate to development/QA, identify training gaps, and document interactions and resolutions per SLA.

Gather and document business, functional, technical, non-functional, and data requirements for B2B payments and M&A integrations. Assess system change impacts, create test scenarios (system, integration, readiness, UAT), document process implications, manage requirements/user stories through delivery, and mentor business users during user acceptance testing.

Design and validate new and existing products for manufacturability and cost; create specifications, BOMs, routes, and testing; support product introduction, revisions, and aftermarket; coordinate with product management, operations, and fulfillment.

The EAS Specialist III provides training and mentoring, monitors production applications, troubleshoots issues, and manages operational activities related to ITMS environment.

Responsible for implementing Deluxe solutions, managing multiple small projects, customizing software, testing systems, and preparing status reports.

The Client Manager Representative manages a client territory, focusing on client retention, sales initiatives, and relationship management within the payments industry.

Respond to merchant requests and escalations, manage retention calls and logs, analyze cancellation reasons, collaborate with Sales and Operations, follow policies to retain accounts, and follow up until merchant issues are resolved.

Handle inbound calls about PCI compliance standards, fees, and online compliance documents; resolve inquiries and complaints; record interactions in the merchant system; assist overflow queues; support internal and external customers; use internal applications and Microsoft Office.

The Product Manager oversees product accountability, manages the roadmap, ensures performance against KPIs, collaborates with development teams, and manages overall product strategy.

Sales Associates are responsible for making outbound calls to small to medium-sized business owners to obtain processing statements for analysis. They provide administrative support by managing callbacks and follow-ups, and work closely with the Sales Manager to retrieve documents for pending accounts.