Top Tech Jobs & Startup Jobs

Designs production-ready enterprise AI architectures for customer experience use cases, including LLMs, RAG, orchestration, tools, agentic AI, integrations, governance, evaluation, and observability. Leads presales discovery, demonstrations, prototypes, pilots, and value assessments while advising executive stakeholders. Partners with sales, Professional Services, Product Management, and Engineering to validate scalable solutions, influence product direction, and develop reusable field enablement assets.

Lead development of full-stack CRM integrations and cloud-native services across Salesforce, ServiceNow, Zendesk, telephony providers, and AWS. Build scalable UIs, REST APIs, event-driven systems, automated tests, and infrastructure. Improve reliability, performance, monitoring, alerting, and incident response while participating in on-call operations. Influence architecture, review code, mentor engineers, troubleshoot production incidents, and apply AI-assisted development practices responsibly.

Develop and execute recruiting strategies for technical roles across North America. Source passive candidates using Boolean search, AI tools, LinkedIn, talent mapping, and targeted outreach. Partner with technical leaders to define hiring needs, advise on talent markets, and influence recruiting decisions. Use recruiting analytics and pipeline data to improve outcomes while delivering an inclusive, compelling candidate experience.

Leads Genesys’ AI product marketing strategy, including positioning, messaging, competitive differentiation, go-to-market programs, launches, customer proof, analyst engagement, and seller enablement. Partners with Product, Engineering, Sales, Customer Success, and Marketing to translate complex AI capabilities into compelling enterprise value. Represents Genesys externally as an AI thought leader and builds and develops a high-performing product marketing team while measuring impact across pipeline, adoption, seller effectiveness, competitive wins, and market perception.

Support and mature enterprise FinOps practices for cloud and AI environments. Monitor and report spend, enforce tagging and cost allocation, track AI-specific metrics (tokens, GPU hours), identify optimization opportunities, maintain FinOps tooling and dashboards, and provide financial inputs for governance and PMO reviews.

Drive new-business growth in Greenfield enterprise accounts by prospecting, building pipeline, mapping decision-makers, running targeted account-based campaigns, and partnering with BDRs, marketing, and solution consultants. Use sales engagement and intelligence tools to prioritize leads, measure outreach, and maintain CRM discipline to progress opportunities to close.

Own territory strategy and drive enterprise revenue by acquiring new customers, managing complex multi-stakeholder sales cycles, forecasting with MEDDPICC, building executive relationships, delivering product demos and proposals, and collaborating with internal teams to position Genesys Cloud and AI-powered CX solutions.

Build and manage strategic relationships with Technology Solutions Distributor partners, drive regional pipeline and bookings, recruit and develop high-performing partners, support demand generation and account mapping, and align partners with Genesys sales teams. The role requires partner coaching, opportunity qualification, forecasting, cross-functional collaboration, and accountability for monthly, quarterly, and annual revenue goals. Travel of up to 50% is required for conferences, events, and partner engagement.

Supports Customer Success finance through renewal, retention, pipeline, ARR, and SaaS-metric analysis. Leads renewal target planning, Technical Account Manager program P&L visibility, executive reporting, and strategic recommendations. Partners with Finance and Customer Success leaders on resource allocation and retention strategies while improving reporting through AI tools, automation, and analytics. Owns a finance web portal and translates complex financial and operational data into actionable insights.

Own the professional services sales cycle for mid-market customers, including solution shaping, proposals, statements of work, pricing, deal closure, and account expansion. Partner with account executives, delivery, product, and leadership teams to align services with customer outcomes, platform adoption, AI expansion, and transformation goals. Build customer relationships, manage concurrent opportunities, and position services within the CCaaS and UCaaS ecosystem.