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Manages and grows a portfolio of middle-market commercial banking clients, prospects for new relationships, and develops tailored lending, treasury, capital markets, and wealth management solutions. Analyzes financial statements and credit requests, coordinates internal banking partners, manages portfolio risk and quality, tracks sales activity in CRM, and achieves revenue, asset quality, and relationship goals through consultative selling and community networking.

Provides complex customer support for commercial, treasury management, and business banking products. Owns service requests and escalations from intake through resolution, researches technical issues, manages CRM queues, documents findings, communicates with clients and internal teams, and identifies complaint trends. Uses mainframe systems, software applications, CRM, and Remedy to resolve hardware, software, communication, and process issues while following banking risk and compliance procedures.

Supports Treasury Management Officers with complex sales opportunities, client presentations, proposals, pricing, profitability modeling, portfolio analysis, RFPs, relationship reviews, and solution development. Identifies revenue and cross-sell opportunities, supports implementations and escalated client issues, contributes to value propositions, and assists with training. The role requires independent decision-making, advanced Treasury Management expertise, client interaction, and approximately 10%–30% travel.

Oversee complex accounting records, reconciliations, journal entries, account monitoring, month-end close activities, and financial reporting. Resolve account outages, ensure GAAP compliance, support accounting projects, and identify process improvements through automation and system integration. Provide training and guidance to staff, maintain accounting policies, and communicate with finance teams, managers, and senior leaders while managing risk and controls.

Processes and investigates subpoenas served on the bank by attorneys, law enforcement, and government agencies. Reviews legal scope, jurisdiction, deadlines, and risks; coordinates records collection and legal counsel; ensures compliance with federal and state regulations; communicates with requestors; manages confidential documentation, invoices, databases, and court appearance requests.

Lead corporate strategic planning and regulatory compliance efforts. Advise business leaders with market and competitive analysis, quantitative modeling, and business case development. Develop frameworks, tools, and communications, lead meetings with senior stakeholders, and manage/direct a small team to implement strategic initiatives.

Supports Fifth Third Bank’s corporate strategy and strategic planning processes through industry and market research, competitive intelligence, quantitative modeling, business case development, and executive presentation materials. The role collaborates with business leaders, Risk, EPMO, and FP&A to develop strategic initiatives, maintain regulatory compliance, identify trends, and align stakeholders around the bank’s objectives.

Leads mortgage collections operations, overseeing staffing, workflow, productivity, customer service, risk controls, compliance, audits, investor and regulatory requirements. Manages complex escalations, performance goals, training, employee development, policy changes, and cross-functional partnerships with Legal, Compliance, Quality, and business controls. Ensures collection activities reduce losses, manage delinquency, maximize recoveries, and meet financial and regulatory objectives.

Provides investment advisory and portfolio management services to Private Bank clients. Develops investment policies, constructs and manages portfolios aligned with client goals, communicates market perspectives, and ensures compliance with investment policies. Partners with Wealth Management Advisors to acquire and retain assets under management, build client relationships, support business development, and achieve sales goals.

Serve as the primary business transition expert advising high-net-worth business owners on customized transition strategies pre- through post-transaction. Drive AUM and fee growth through client acquisition, coordinate One Bank teams, provide complex tax and trust/estate expertise, create thought leadership, educate advisors, supervise planning analysts, and represent the bank in industry forums and networking activities.