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Process and validate complex individual life insurance policy service requests, review documentation for completeness and regulatory compliance, analyze policy data to resolve discrepancies, maintain accurate transaction records, manage workflow queues to meet SLAs, handle escalations, and identify process improvement opportunities while collaborating with internal stakeholders.

Support development, testing, and delivery of life insurance illustration capabilities by defining data integrations, troubleshooting legacy and current illustration systems, authoring product specifications, developing test plans, and collaborating with internal and external stakeholders to ensure on-time, high-quality releases.