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Leads multiple Agile teams through OneAmerica’s SAFe transformation. Responsibilities include coaching Scrum Masters, Product Owners, and Product Managers; facilitating ceremonies and workshops; resolving impediments; coordinating Release Train planning; managing financial and resource forecasting; tracking KPIs and metrics; developing Agile standards; and fostering continuous improvement and high-performing teams.

Owns and prioritizes a product backlog for enterprise technology capabilities. Translates customer and stakeholder needs into roadmaps, epics, features, and user stories; aligns business and technical teams; manages dependencies and delivery risks; and evaluates outcomes against requirements, customer needs, compliance constraints, and product viability. The role operates at the team level under product leadership guidance and supports Agile sprint execution.

Manages transactional case activities supporting new business and underwriting processes. Orders medical underwriting requirements, updates vendor systems, contacts insurance carriers regarding fund transfers, documents case information, and completes daily tasks to ensure timely and accurate case progression. The role requires meeting performance metrics while maintaining effective communication and a positive customer experience.

Build and maintain scalable Snowflake data pipelines and dbt-based ELT workflows using SQL and Python. Integrate multiple source systems, implement Medallion Architecture patterns, monitor pipeline reliability, resolve data quality issues, and support performance and cost optimization. Collaborate with analytics, product, and business teams to deliver trusted datasets while contributing to data modeling, governance, testing, documentation, lineage, code reviews, and deployment practices.

Reviews and approves advertising and marketing materials for compliance with company policies, insurance regulations, FINRA, and SEC requirements. Provides regulatory guidance, evaluates complex compliance issues, maintains disclosures and policies, completes FINRA filings, and advises internal and external stakeholders. Requires collaboration with business partners, regulators, and senior management while managing multiple priorities and deadlines.

Leads learning and capability development for business operations and claims teams. Develops learning strategies, curricula, onboarding, upskilling, systems training, and performance improvement initiatives. Partners with leaders, subject matter experts, Quality, Compliance, and Operations to identify capability gaps, maintain learning governance, evaluate effectiveness, and align training with regulatory and operational needs. Provides guidance on instructional design, adult learning, learning technologies, and performance enablement.

Leads software testing practice development through mentoring, governance participation, best-practice implementation, automated framework adoption, and collaboration with delivery teams. Evaluates testing processes, pilots new practices, facilitates knowledge sharing, troubleshoots quality or delivery issues, and improves software quality assurance across teams. Requires extensive experience managing software quality deliverables, testing methodologies, automation, Agile/Scrum practices, and cross-functional technical leadership.

Adjudicates short-term disability claims by investigating eligibility, evaluating medical and financial information, interpreting policy provisions, calculating benefits, processing payments, and issuing approvals or denials. Communicates with claimants, employers, physicians, and technical resources; manages case coordination and transitions to long-term disability. Maintains compliant documentation, resolves service issues, supports subrogation, and meets quality and production goals.

The Payroll Consultant oversees payroll data quality, audits, controls, compliance, banking, adjustments, payroll processing support, payment tracking, reporting, documentation, and employee ticket resolution. The role collaborates with HRIS, Finance, Tax, Legal, vendors, and Internal Audit; maintains compliance with payroll-related laws; supports system testing and training; and leads process improvement initiatives. The position requires a college degree and at least four years of relevant payroll, HR service center, accounting, or tax experience.

Leads short-term disability claims operations, ensuring timely, accurate, compliant claim decisions and strong customer service. Manages claims staff performance, coaching, staffing, retention, workload distribution, quality reviews, complaints, and adherence to ERISA and service guidelines. Partners with supervisors and cross-functional teams including appeals, training, legal, underwriting, and policy teams. Participates in recruiting, employee development, customer presentations, and initiatives that improve claims effectiveness and business results.