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Senior claims representative responsible for coverage determinations, investigations, liability apportionment, subrogation/recovery, reserves within authority, client reporting, coordination with defense counsel, Medicare reporting, and ensuring regulatory and company compliance while meeting performance goals.

Handle litigated and high-severity Employment Practices Liability claims: investigate coverage, liability and damages; negotiate settlements; manage caseload using claims systems; coordinate with defense counsel and insureds; represent at meetings/mediations; train and coach junior examiners; obtain required adjuster licensure.

Handle and resolve high-exposure Directors & Officers, transactional risk, and financial institutions liability claims. Manage investigations, coverage analysis, reserving, litigation strategy, settlement negotiations, and counsel/experts. Represent the company at mediations, trials, and meetings; coordinate with internal/external partners and travel as needed.

Manage workers' compensation claims from intake to resolution: investigate incidents, review medical records, determine compensability, make acceptance/settlement decisions, maintain claim files, control costs and reserves, ensure state compliance, communicate with injured workers and stakeholders, and collaborate with legal, medical, and risk teams to achieve optimal outcomes.

Leads global transformation initiatives from problem definition through delivery and value realization. The role aligns cross-functional business and technology teams to an integrated roadmap, resolves dependencies and blockers, monitors delivery confidence, escalates risks, and ensures outcomes remain connected to strategic priorities. It also drives cross-geography coherence, change management, communications, leadership transparency, and sustained frontline adoption.

Lead and embed within cross-functional business and technology teams to translate priorities into clear problem statements, drive execution of global transformation initiatives, prevent duplication, escalate risks, clear blockers, ensure cross-geography alignment, and deliver measurable business outcomes and adoption through hands-on program leadership, change management, and transparent reporting.

Design, develop, and execute automated test scripts and frameworks for embedded hardware/firmware using Python (and C as needed). Integrate tests into CI/CD, analyze results, troubleshoot hardware/software integration, collaborate with hardware/firmware teams, maintain documentation, and support manual testing for edge cases and regression.

Own and execute the AI agenda for three product lines by prototyping, deploying, and operating production AI/ML and generative solutions. Define strategy and roadmap tied to business metrics, build reusable AI capabilities across CX, Digital, and Marketing, scale adoption via coaching and governance, and ensure responsible AI practices across the AI development lifecycle.

Lead application security reviews and SDLC engagement across North America, advise on secure design and remediation, apply secure coding and broad cybersecurity expertise (pen testing, vulnerability management, IAM, network/cloud security), evaluate AI risks, and partner with technology and business leaders to embed security throughout development and production.

Drive telephonic business development for Personal Lines within an assigned territory. Build and expand agent relationships, meet sales KPIs (appointments, quotes, issued policies), collaborate with underwriting and field teams, provide market insights, and maintain a qualified sales pipeline focused on Personal Lines, Rec Marine, and Farm & Ranch.