ESIS ProClaim is seeking an experienced Senior Claims Representative. Reporting to the AVP and VP of Claims, as well as the Claims Team Leader, this role is responsible for reviewing coverage, investigating third-party claims, securing evidence, assessing subrogation, recovery, and tenders, apportioning liability, and settling claims to achieve optimal outcomes in accordance with established best practices and client instructions.
Key Duties and Responsibilities:
- Determine coverage, conduct thorough investigations, and assess the extent of policy obligations based on the line of business.
- Maintain a diary system to ensure each file is reviewed at least every 90 days.
- Collaborate effectively with defense counsel and litigation teams, as directed by the client.
- Prepare detailed 90-day Claim Summary Reports and provide updates to clients on investigations, settlement opportunities, claim denials, reservation of rights, third-party tenders, and recommendations for claims review meetings.
- Post loss and expense reserves in the claims system within authority limits; recommend reserve changes above authority to AVP and/or VP of Claims.
- Review claim progress and status with claims leadership, discussing issues, opportunities, tasks, and remedial actions.
- Submit to claims leadership any unusual or potentially undesirable exposures, such as allegations of bad faith or unfair claim practices.
- Assist claims leadership in developing improvements to claims handling procedures.
- Work with Partnership Leaders to deliver results, attend meetings, and participate in claim reviews.
- Review and confirm that claims professionals have secured appropriate releases, proofs of loss, or compensation agreements, and issue payments for claims.
- Maintain claims files with accurate notes, reports, photos, and documentation.
- Adhere to all company and regulatory compliance requirements.
- Update claims promptly with Medicare data and address Medicare reporting and interests.
- Meet or exceed performance goals.
- Advanced technical knowledge and competence in claims handling, demonstrated by a minimum of 5 years of experience in a specific line of business (Auto & General Liability). Experience in a third-party administrator (TPA) environment is strongly preferred.
- Ability to obtain and maintain required state licenses.
- Comprehensive understanding of coverage, applicable legal principles, and litigation management.
- Knowledge of auto liability cost containment programs and proven account management skills.
- Excellent communication, negotiation, and interpersonal skills for effective interaction with internal and external stakeholders at all organizational levels.
- Strong analytical and problem-solving abilities.
- Demonstrated ability to consistently deliver superior service to customers.
An applicable resident or designated home state adjuster’s license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.
ESIS, a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk management needs. With more than 70 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry’s broadest selections of risk management solutions covering both pre- and post-loss services.
ESIS Specialty continually monitors, measures, and analyzes trends while working closely with clients to identify opportunities to positively impact their program costs. ESIS Specialty applies a balanced approach to claims handling and management and continually refines approach to be sure services are customized, complementary and complete.
The pay range for the role is $85,000 to $130,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program. Chubb offers a comprehensive benefits package, more details on which can be found on our careers website. The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.
About UsSkills Required
- Minimum 5 years claims handling experience in Auto & General Liability
- Ability to obtain and maintain required state adjuster licenses
- Applicable resident or designated home state adjuster license (required for field adjusters)
- Comprehensive understanding of coverage, legal principles, and litigation management
- Knowledge of auto liability cost containment programs and account management skills
- Experience in a third-party administrator (TPA) environment
- Excellent communication, negotiation, and interpersonal skills
- Strong analytical and problem-solving abilities
- Demonstrated ability to consistently deliver superior customer service
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
