Top Tech Jobs & Startup Jobs

Processes auto title and lienholder mail, responds to branch inquiries, resolves and escalates lien placement issues, and supports improved lien perfection rates. The role coordinates with internal teams, external customers, and vendors while reviewing loan and title documents and maintaining compliance with company policies and applicable laws.

Leads credit card analytics strategy and team development, covering acquisition growth, targeting, channel and segment valuation, partner management, underwriting optimization, testing, customer experience improvements, and data-science model development. Builds and manages a geographically distributed analytics organization while influencing cross-functional stakeholders across marketing, product, technology, design, and underwriting.

Handles inbound and outbound customer contacts regarding optional insurance product cancellations. Processes cancellations, refunds, stop payments, and reissued checks with high accuracy and regulatory compliance. Provides support through phone, email, mail, in-person, chat, and text channels while meeting service-level agreements. Serves as a subject matter expert, documents account activity, identifies operational issues, and delivers accurate, customer-focused resolutions.

Provides customer support and back-office processing for optional product cancellations, refunds, stop payments, and reissued checks. Handles inbound and outbound contacts across phone, email, mail, web chat, and text while maintaining accuracy, service levels, regulatory compliance, and strong customer experiences. Reviews accounts, documents interactions, identifies operational issues, and collaborates with teams to resolve problems under FDCPA and other applicable regulations.

Provide first-line technical support to business users through voice and chat channels. Troubleshoot login, permissions, configuration, connectivity, and lending-platform issues; document tickets with relevant details, screenshots, logs, and findings; manage multiple requests while meeting service levels; and adapt to changing technology, processes, and business priorities.

Designs and develops SQL Server database processes, stored procedures, views, triggers, and functions. Optimizes queries, indexes, and execution plans; manages SQL Server Enterprise features and scheduled Agent jobs; and uses diagnostic tools to troubleshoot performance. Supports Telerik-integrated reporting workflows and collaborates with technical and business teams to deliver database solutions aligned with system requirements.

Leads process improvement and business requirements for technology and data enhancements within the debt settlement channel. Troubleshoots operational issues and data exchanges, partners with technology, operations, and agency stakeholders, supports digital solution adoption, and drives continuous improvement and change initiatives. The role also develops recommendations and presentations for senior leadership while ensuring data integrity, regulatory alignment, and improved customer experience.

Manage credit card strategy and analytics, including risk management, targeting optimization, reporting, strategy validation, segmentation, modeling, and ad hoc analysis. Use SQL, SAS, Python, and analytical software to develop and execute strategies, automate reporting, maintain data quality, and present insights to management. The role supports loss mitigation and portfolio growth through data-driven recommendations and cross-functional project execution.

Contact prospective and existing customers by phone, assess financial needs, process personal lending applications, and market loan and insurance products. The role requires strong product knowledge, credit report comprehension, compliance awareness, multitasking across systems, and consistent achievement of application and sales goals while providing excellent customer service.

Leads enterprise ServiceNow platform engineering across ITSM, ITOM, CMDB, ITAM, HRSD, IAM, cybersecurity, integrations, automation, and AI-driven workflows. Establishes platform architecture, governance, security, compliance, and operational analytics while integrating tools such as GitHub, Jenkins, Azure, AWS, Workday, and observability platforms. Oversees ServiceNow talent development, cross-functional delivery, platform strategy, citizen development guardrails, and organizational enablement.