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Contact prospective and existing customers through inbound and outbound calls, assess financial needs, process personal lending applications, and sell lending and insurance products. The role requires understanding credit reports, maintaining product and compliance knowledge, meeting application and sales goals, and delivering strong customer service while collaborating with team members.

Leads engineering teams through hiring, coaching, performance management, delivery accountability, staffing, and operational health. Owns the Platform product backlog and roadmap, translating business goals into sequenced work with measurable outcomes. Acts as the primary liaison between business stakeholders and engineering, makes scope and prioritization decisions, and advances responsible AI adoption to improve delivery efficiency, quality, and team capability.

Lead fraud strategy analytics for branch and digital loan originations across personal and auto loans. Produce regular fraud performance reporting and dashboards, develop and execute acquisition and verification strategies, optimize manual review and operational processes, manage fraud database, perform testing/validation and ad-hoc analyses, and collaborate with Operations, Technology, and Compliance to implement fraud controls.

Serve as the initial contact for customers seeking personal loans, credit, or insurance products. Handle inbound and outbound calls, process lending applications, assess customer financial needs, review credit bureau reports, explain products, and meet sales and application-processing goals. Maintain compliance with company policies and applicable laws while providing strong customer service and collaborating with team members.

Lead a team of loan underwriters, ensuring underwriting quality, productivity, service levels, compliance, credit quality, and profitable loan origination. Review complex applications and exceptions, monitor alignment with risk appetite, improve turnaround times, and coach team members toward production and customer service goals. Maintain knowledge of lending policies and state and federal regulations.

Provide administrative operations support by reviewing and processing account transactions, handling inbound calls, coordinating with internal and external parties, reporting monthly data, learning about titles/insurance, and maintaining compliance, timely task completion, and a positive work environment.

Provides direct administrative support to the VP/SMD of Credit Cards by managing calendars, email, meetings, records, reports, databases, office supplies, and departmental processes. Tracks performance, identifies operational improvements, coordinates meetings and materials, supports office efficiency, and handles confidential information. The role requires strong communication, problem-solving, organization, attention to detail, and proficiency with Microsoft Office applications. It follows a hybrid schedule in Wilmington, Delaware.

Service past-due and litigation accounts while maintaining FDCPA and state regulatory compliance. Responsibilities include coordinating with attorneys, monitoring litigation cases, responding to customer and third-party inquiries, researching and processing payments, managing account documentation, processing invoices and mail, completing judgment satisfactions, and resolving account or branch requests. The role requires strong communication, customer service, confidentiality, research, and basic Microsoft Office skills.

This role involves leading the credit line increase strategy through data analysis, cross-functional leadership, and optimizing credit policies to balance risk and growth.

This role involves leading data science projects, developing models, collaborating cross-functionally, and promoting best practices in data science solutions.