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The Operations Support Supervisor leads daily collection activities, ensuring compliance with regulations while overseeing performance management and development of a team of collectors. Responsibilities include coaching staff, analyzing reports for training needs, and managing work schedules to optimize productivity.
The Operations Support Representative at OneMain Financial provides administrative support by reviewing account transactions, managing inquiries from agents or managers, learning about automobile titles and insurance, handling inbound calls, and ensuring compliance with operational risk controls and policies.
The Tech Support Specialist's role involves providing technical and account support through inbound calls and chats to OneMain team members. Responsibilities include password administration, chat support, and basic tech support for desktops, laptops, and mobile devices. The role requires strong communication skills, problem-solving capabilities, and a customer service mindset.
As a Title Specialist, you will verify vehicle title information, interact with dealerships and regulatory agencies, and resolve title issues. Your role requires accuracy in maintaining records, sending correspondence, and ensuring compliance with current vehicle title laws while providing exceptional customer service.
The Executive Assistant provides direct support to Vice Presidents and Senior Managing Directors in office management, scheduling, and administrative tasks. Responsibilities include maintaining departmental systems, scheduling meetings, managing emails and calendars, inputting data, and communication for process improvements.
The Senior Analyst will enhance credit pricing and strategies by analyzing customer performance data, utilizing data query tools, and developing optimization frameworks, while applying machine learning and regression models to drive revenue growth and improve data accuracy.
The Assistant Manager at OneMain supports the Branch Manager by leading and training the branch staff, ensuring an exceptional customer experience. Responsibilities include meeting sales and collection goals, managing customer relationships throughout the loan process, and assisting in the training of team members. This role aims to prepare individuals for future leadership positions within the branch network.
The Treasury Analyst supports the Investor Reporting segment by managing securitization programs, preparing monthly reports, and improving processes while collaborating with various teams. Responsibilities include data management, presentation preparation, and maintaining stakeholder relationships in a fast-paced environment.
The Operations Training Program Manager is responsible for creating and managing learning programs that enhance skills in secured loan offers and acceptance rates. Key responsibilities include conducting needs analysis, program design, facilitating training sessions, measuring effectiveness, and developing business relationships to ensure program success.
The Recovery Collector is responsible for negotiating payment arrangements for deficiency balances with customers, managing lease-end processes, and utilizing skip tracing tools for collections. The role requires making and receiving calls, preparing deficiency notices and legal documents, and collaborating with third-party collection agencies.
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