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Serves as a strategic HR advisor and consultant to business leaders, supporting talent planning, organizational development, employee relations, compliance, change management, and HR program delivery. Uses workforce data and AI-enabled tools to inform decisions, improve employee experiences, and measure business impact. Leads complex HR initiatives, coaches managers, facilitates conflict resolution, and ensures HR services meet business needs and service-level expectations.

Manage assigned customer accounts to grow sales, market share, and profitability; build and maintain principal and customer relationships; coordinate retail initiatives, market visits, and pricing; analyze sales data; ensure compliance with client procedures; develop presentations and train team members; manage promotional funds and financial reconciliations.

Leads media strategy, planning, buying, execution, optimization, and vendor relations for assigned client accounts. Develops campaigns and media mixes across digital, performance, commerce, and retail media channels, manages success metrics and testing, presents recommendations, and builds client and partner relationships. Oversees media insertion orders and purchase orders while advising junior staff and ensuring campaigns achieve strong ROI and client objectives.

Leads enterprise AI enablement and adoption across business units and corporate functions. Designs role-based learning, adoption playbooks, communications, champions networks, workshops, and support programs for approved AI tools and workflows. Partners with HR, Technology, Communications, Governance, Legal, Security, and business leaders to embed responsible AI into daily work. Measures usage, behavior change, productivity, readiness, and business impact while translating AI policies and guardrails into practical guidance.

Leads the enterprise AI portfolio control tower, overseeing intake, prioritization, funding alignment, governance, reporting, and value realization. Partners with Finance, Strategy, Technology, Transformation, and business-unit leaders to sequence AI investments, prevent duplication, track outcomes, and provide executive recommendations. The role establishes operating models, business cases, ROI frameworks, portfolio KPIs, and governance across architecture, data, cybersecurity, legal, risk, and responsible AI functions.

Leads enterprise AI governance and Responsible AI by translating policies and risk expectations into lifecycle controls, workflows, standards, inventories, risk assessments, monitoring, and production-readiness requirements. Partners with Legal, Compliance, Privacy, Cybersecurity, Data Governance, Technology, Procurement, Audit, and business teams to govern AI use cases, models, agents, vendors, and tools. Reports control coverage, risks, issues, and decisions to AI Center of Excellence and executive leadership.

Provides high-volume onboarding support for future associates, serving as the first point of contact for I-9, background consent, training, access, and related questions. Records and resolves inquiries through a case management tool within SLAs, supports job profile and requisition reviews, and partners with Talent Acquisition on talent redeployments. Escalates complex matters, protects confidential information, and meets service and performance metrics.

Perform high-volume outbound sales calls to retailers, develop new prospects, manage existing accounts, create accounts, close transactions, quote prices, enter orders and scorecards in Excel and client systems, provide customer service, solve problems, and analyze sales records to meet sales goals under general supervision.

Support Business Manager by handling smaller clients' tactical and strategic needs: promotion planning and execution tracking, client communications, sales presentations, post-promotion analysis, metric tracking, marketing/category reviews using IRI/AC Nielson data, and liaison with Marketing and Finance.

Lead retailer/manufacturer account growth by developing and executing strategic business plans. Coordinate with Customer Managers and cross-functional partners to manage forecasts, promotions, distribution, merchandising targets, trade fund visibility, and analytics (pre/post event). Represent client regionally, support sales calls, deliver business reviews, and maintain plans in CROSSVIEW and trade planning systems to improve key metrics.