Top Tech Jobs & Startup Jobs

Designs, administers, and supports an enterprise contact center ecosystem spanning Dynamics 365, telephony, IVR, Power Platform, Dataverse, Microsoft Fabric, and Azure integrations. Responsibilities include engineering call flows, SIP/SBC connectivity, APIs, monitoring, data pipelines, reporting, security, cost administration, deployment, troubleshooting, documentation, and production support. The role collaborates with telecommunications, customer service, security, application, data, and vendor teams to deliver reliable customer routing and agent experiences.

The HR Business Partner supports employees and leaders across high-volume operations and corporate functions. Responsibilities include employee relations, investigations, engagement initiatives, compliance, performance management, learning and development, workforce planning, seasonal recruiting partnerships, onboarding, offboarding, and HRIS data integrity. The role also advises managers, supports employment-law compliance, coordinates workplace incident processes, and develops positive employee experiences across multiple brands and locations.

Supports digital product roadmaps and marketing technology enhancements focused on customer engagement, gifting, loyalty, and retention. Translates business needs into requirements, user stories, and acceptance criteria; coordinates Agile delivery, testing, releases, and documentation; and collaborates with Marketing, CRM, Engineering, UX/UI, Analytics, and Technology teams. Monitors performance metrics, supports experimentation, and recommends data-informed improvements to digital customer journeys and personalized experiences.

Creates standard and specialty floral arrangements, bouquets, wreaths, dish gardens, and terrariums according to customer orders and company quality standards. Responsibilities include cutting and arranging flowers, following recipes and specifications, completing production records, meeting production targets, maintaining plants, supporting other departments, and assisting during peak holiday periods. Requires creativity, attention to detail, reliable attendance, standing throughout shifts, and lifting up to 25 pounds.

Leads enterprise performance marketing strategy across multiple consumer brands and digital channels. Owns profitable customer acquisition, retention, revenue growth, marketing efficiency, budget allocation, measurement, forecasting, attribution, experimentation, and executive reporting. Partners cross-functionally with e-commerce, CRM, brand, product, creative, merchandising, finance, and analytics teams while managing agencies, vendors, and channel leaders. Builds integrated full-funnel programs and develops high-performing marketing teams.

Partners with supply chain leaders across manufacturing, procurement, transportation, and distribution to deliver financial analysis and actionable insights. Responsibilities include financial modeling, product costing, inventory and margin analysis, forecasting, budgeting, variance analysis, KPI reporting, working capital optimization, and process improvement. Supports close activities, strategic initiatives, executive reviews, and automation while identifying opportunities to reduce costs, improve inventory turns, and strengthen supply chain performance.

Evaluates customer interactions across voice, chat, messaging, and digital channels using AI-assisted and manual methods. Administers AI quality evaluation and survey platforms, validates scoring and survey logic, analyzes Voice of the Customer trends, develops dashboards and executive reports, leads calibration sessions, supports PCI reviews and governance, and recommends coaching and continuous improvements. Partners with Operations, Product, Technology, vendors, and leadership to improve customer experience quality and reporting.

Supports the full product lifecycle for plants and preserved gifts, from ideation through commercialization and launch. Manages assortment line lists, product specifications, packaging, samples, vendors, photography, creative turnover, gross margin calculations, product data, and launch readiness. Coordinates cross-functional teams and resolves development, quality, packaging, and commercialization issues while maintaining accurate documentation and sample-room organization.

Acquire and onboard new enterprise business for a self-service gifting platform. Own the full B2B sales cycle, from outbound prospecting and discovery through solution development, negotiation, closing, and onboarding coordination. Build self-generated pipelines, engage executive stakeholders, navigate complex procurement processes, present business cases, maintain Salesforce data, and achieve revenue goals. Travel approximately 20–25% for customer meetings, conferences, networking, and business development.

Leads enterprise customer journey, audience strategy, lifecycle marketing, and voice-of-customer initiatives across paid and owned channels. Develops segmentation, personas, journey frameworks, and lifecycle models using behavioral data and analytics. Oversees audience governance, cross-channel planning, marketing capabilities, agency relationships, and customer experience optimization. Partners with Marketing, Product, CRM, Analytics, and Technology teams while managing a multidisciplinary team and building scalable processes for experimentation, personalization, retention, loyalty, and growth.