Key Account Manager, Enterprise Gifting

1-800-FLOWERS.COM, Inc. is seeking an accomplished Enterprise Account Executive to acquire and onboard new business customers to our self-service gifting platform. This is a hunter role for a seller who enjoys opening doors, building pipelines from the ground up, and closing complex B2B opportunities.

The Account Executive owns the new-business sales cycle from target-account selection and outbound prospecting through discovery, solution development, negotiation, close, and onboarding coordination. The role engages decision-makers across Human Resources, Employee Experience, Procurement, Finance, Sales, Marketing, Customer Experience, Operations, and executive leadership.

The successful candidate will represent the full 1-800-FLOWERS.COM, Inc. family of brands, including 1-800-Flowers.com, Harry & David, Personalization Mall, Cheryl's Cookies, The Popcorn Factory, and other portfolio brands. The goal is to create scalable gifting programs supported by flexible purchasing, procurement, and invoicing options.

You will help organizations use gifting to recognize employees, strengthen customer and partner relationships, and mark important personal and business moments. Programs may include:

• Employee recognition, rewards, milestones, service anniversaries, and work-from-home programs

• Customer appreciation, retention, loyalty, and surprise-and-delight initiatives

• Sales incentives and recognition for channel partners, agents, and prospects

• Holiday, seasonal, meeting, event, conference, and promotional gifting

• Life-event gifting, including sympathy, get-well, new baby, and birthdays

• Centralized or distributed ordering through the self-service platform, with procurement or invoicing options where supported

Our approach centers on meaningful experiences and measurable business value rather than discount-led selling.

• Build a self-generated pipeline through cold calling, personalized email, LinkedIn and social selling, referrals, networking, events, partnerships, and account-based prospecting.

• Research target companies, identify business triggers, map buying committees, and create account-specific engagement strategies.

• Engage senior decision-makers and champions across the functions involved in enterprise gifting and purchasing.

• Consistently achieve activity, pipeline, new-account, revenue, and profitability goals.

• Travel approximately 20–25% to support customer and prospect meetings, industry events, conferences, networking opportunities, and other business-development activities as needed.

• Lead opportunities from first outreach through qualification, discovery, presentation, proposal, negotiation, contracting, and close.

• Translate customer needs into a clear enterprise gifting solution using the appropriate brands, products, platform capabilities, and purchasing options.

• Deliver persuasive presentations, platform demonstrations, proposals, and business cases that show strategic value and expected outcomes.

• Navigate complex buying processes involving procurement, finance, legal, information security, operations, and executive sponsors.

• Negotiate pricing, terms, program commitments, and commercial arrangements while protecting long-term customer and company value.

• Position the self-service platform as a scalable solution for centralized and distributed corporate gifting.

• Explain ordering, account management, billing, reporting, invoicing, and procurement options in clear business terms.

• Identify implementation and integration requirements early, then partner with technical, finance, legal, operations, and customer-success teams to define a feasible solution.

• Coordinate the transition from signed agreement to account setup, training, launch, and early adoption.

• Maintain accurate activity, pipeline, next-step, and forecast information in Salesforce and provide reliable revenue forecasts.

• A consistent, qualified pipeline of net-new enterprise opportunities

• Outbound prospecting that converts into executive-level discovery meetings

• New customers that align with Enterprise growth and profitability goals

• Closed business involving multiple stakeholders and complex procurement requirements

• Successful onboarding, early platform adoption, and initial purchasing activity

• Broader customer engagement across brands, occasions, and gifting use cases

• Accurate Salesforce data, dependable forecasts, and achievement of revenue targets

• Five or more years of quota-carrying B2B sales, business development, platform sales, or strategic-partnership experience
• Demonstrated success prospecting for and closing net-new business
• A strong hunter mindset and the resilience to create opportunities rather than rely primarily on inbound leads
• Experience building a self-generated pipeline and owning the full sales cycle
• A record of meeting or exceeding sales goals in a consultative environment
• Ability to engage senior leaders and navigate multi-stakeholder buying groups
• Strong presentation, written communication, negotiation, closing, organization, and follow-up skills
• Working proficiency with Salesforce or a comparable CRM
• Ability to collaborate across functions while retaining personal ownership of results
• Bachelor's degree or an equivalent combination of education and relevant experience
• Ability and willingness to travel approximately 20–25% based on business needs

• Experience selling enterprise platforms, e-commerce, corporate gifting, employee recognition, incentives, rewards, procurement solutions, or related B2B services
• Familiarity with eProcurement workflows, purchase orders, credit terms, and consolidated invoicing
• Experience selling into HR, Employee Experience, Procurement, Finance, Sales, Marketing, Customer Experience, or Operations
• Experience guiding opportunities through legal, information-security, finance, and procurement review

You are energized by finding business that does not yet exist. You know how to research an account, develop a point of view, reach the right stakeholders, and earn a conversation. You are persistent without being transactional and disciplined about turning activity into qualified pipeline.

You sell business outcomes rather than product lists. You are credible with executives, attentive to operational and procurement details, and capable of coordinating a complex opportunity without losing momentum. You take ownership from the first prospecting touch through a successful customer launch.

This role offers the opportunity to represent a widely recognized family of brands while helping organizations build stronger relationships with employees, customers, partners, and communities. You will bring prospects a broad brand portfolio, an enterprise gifting platform, and scalable solutions for important personal and professional moments.

The expected base salary for this position is $60,000 - $70,000 annually. Actual base compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

This position is also eligible for commission-based compensation in accordance with the Company’s applicable commission plan.

To support our commitment to being an employer of choice, we offer comprehensive and competitive health, wellness, and additional benefits to eligible full-time team members. Benefit eligibility may vary based on location, average hours worked, and length of service.

Benefits may include*:

• Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) retirement savings program
• Mental health resources and Employee Assistance Program (EAP)
• Paid vacation time (accrued based on hours worked and tenure)
• Paid company holidays
• Employee discount across our family of brands
• Potential eligibility for annual merit-based compensation increases, where applicable

*Exact benefit terms, conditions, and eligibility requirements are governed by official plan documents and applicable law. The Company reserves the right to modify, amend, or terminate benefit plans and programs at any time.