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Conduct outbound calls and emails to beauty and wellness education prospects, present Milady’s ExamReady solution, identify customer needs, generate qualified sales opportunities, schedule demonstrations, follow up to improve attendance, maintain accurate outreach records, and meet weekly appointment goals while supporting up to five sales representatives.

Acquire and expand enterprise business by prospecting strategic accounts, engaging C-level security and IT executives, managing complex sales cycles, positioning InfoSec solutions, negotiating contracts, and achieving sales quotas. The role also requires pipeline development, forecasting, CRM management, and competitive deal strategy.

Develop qualified sales pipeline through targeted outbound prospecting, personalized multi-channel outreach, account research, consultative discovery, lead nurturing, and sales-ready handoffs. Manage complex institutional accounts, coordinate with Sales, Marketing, and Revenue Operations, maintain accurate CRM records, and use performance data to prioritize activities. Mentor colleagues, support onboarding, share best practices, and contribute to process improvements.

Manages and grows revenue across an assigned territory by supporting existing B2B education partners, identifying account expansion opportunities, forecasting revenue, and achieving sales goals. Develops regional account plans, conducts partner business reviews, collaborates with business development and marketing teams, connects partners with workforce funding sources, and tracks market trends. Maintains Salesforce data integrity, responds to partner inquiries, and travels occasionally to key accounts and conferences.

Leads an Enrollment team to achieve revenue and enrollment goals through process adherence, reporting, mentoring, hiring, and performance management. Advises prospective students, supports a high-quality enrollment experience, improves operational efficiency, collaborates across departments, and manages external vendor relationships. The role requires consultative sales experience, inside sales or management experience, problem-solving skills, and flexibility beyond standard business hours.

Leads Cengage’s royalty payments and product finance operations, including royalty models, contributor payments, product data, system ownership, reporting, audit support, and risk control. The role manages a team, develops scalable processes, oversees data setup across finance systems, drives complex improvement initiatives, resolves contributor issues, and presents analyses and recommendations to executive leaders.

Administer and configure SAP Concur Travel & Expense, including workflows, policies, audit rules, reporting, integrations, and corporate card programs. Troubleshoot system issues, maintain data integrity, support upgrades, and analyze spending for compliance and savings. Provide user support, documentation, training, onboarding, and coordination with Finance, HR, IT, Procurement, SAP Concur support, and technical teams.

The Analytics Architect will design and implement cloud-based analytics solutions, maintain data pipelines, ensure data quality, and collaborate with teams to enhance operational efficiency.

Manage and drive customer renewals via proactive engagement, CRM pipeline management, and cross-functional collaboration with sales to minimize churn, identify expansion opportunities, and support forecasting and reporting.

Lead a team to enhance Cengage Learning Platforms by implementing AI-first strategies, improving software delivery processes, and ensuring product quality.