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The UX Designer will lead design for eCommerce flows, create engaging user experiences, and validate designs using data and testing, collaborating closely with teams to achieve business goals.

Designs and runs sales enablement programs: implement sales methodologies, develop playbooks, deliver training and coaching, manage enablement tools, measure performance, and partner with sales, ops, marketing, and product to improve seller productivity and onboarding.

Lead and operate Cengage's enterprise privacy program: set strategy, implement privacy-by-design, manage risk assessments and RoPA, coordinate with Legal, Technology, Cybersecurity, Product, and Commercial teams, support incident response and contract language, and drive privacy governance and compliance globally.

Serve as the primary point of contact for assigned customers, driving adoption and long-term value of Cengage products. Build success plans, deliver training, conduct health checks, analyze usage data to identify risks and upsell opportunities, and support renewals to meet revenue targets. Advocate for customers during high-severity issue resolution and collaborate cross-functionally to ensure outcomes.

Lead development of a Content Operations Platform to streamline editorial workflows, integrate AI-driven content creation, and provide real-time operational visibility. Define product vision and roadmap, conduct discovery and prototyping, design workflow orchestration, risk and capacity management, and deliver dashboards and reporting. Collaborate across content, engineering, vendors, and portfolio teams to write user stories, prioritize backlogs, and evaluate build vs. buy decisions to accelerate delivery and improve predictability.

Build and maintain full-stack features for Cengage Learning Platforms using Java/Spring backends and React frontends. Integrate AI/LLM services, design APIs, improve platform architecture, troubleshoot cross-stack issues, write testable code, and collaborate with product, UX, and QA on accessible, high-quality learning experiences.

Lead and grow a UX design team, improve product-led design maturity, introduce modern tools (including AI), strengthen cross-functional collaboration, establish critique and quality standards, hire and develop talent, and partner with leadership on product and organizational strategy.

Lead content strategy and roadmap for business disciplines, manage portfolio P&L, recruit and contract authors, define project scope and timelines, and collaborate cross-functionally to deliver high-quality, career-focused digital learning experiences. Use market research, analytics, and customer insights to drive content updates and platform innovations, while overseeing budgets, schedules, and stakeholder communication.

Design, build, and deploy K-12 AI features (lesson planning, grading, tutoring, admin analytics) while ensuring FERPA/COPPA compliance and child-safety guardrails. Measure impact, iterate with curriculum and legal partners, and maintain production-grade documentation, testing, and runbooks for deployed AI systems.

The Growth Marketing Director will drive revenue growth through data-driven marketing strategies, oversee acquisition and retention programs, and collaborate across teams to optimize customer lifecycle.