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Leads planning and execution of multiple technical programs supporting an AI platform. Coordinates engineering and cross-functional teams, facilitates Agile ceremonies, manages risks and dependencies, removes blockers, tracks schedules and metrics, and communicates status to leadership. The role also improves program processes, documentation, collaboration, and delivery across distributed teams using Jira, Confluence, and Excel.

Provides first-line customer and technical support for Kenect software through phone, email, and text. Responsibilities include troubleshooting account and product issues, password resets, user setup, permissions, billing updates, customer authentication, screen-share guidance, issue triage to Tier 2, and detailed case documentation. The role is onsite in Pleasant Grove, Utah and requires frequent customer interaction, strong communication, organization, and basic web navigation skills.

Owns and improves Salesforce and related business applications, including configuration, automation, CPQ, reporting, dashboards, integrations, troubleshooting, documentation, testing, deployment, and user training. Partners with cross-functional teams to gather requirements, deliver technical projects, improve workflows, and explore AI-powered automation. The role requires independent prioritization, technical problem-solving, stakeholder communication, and ongoing platform optimization.

Guide new multi-location SaaS customers through launch, onboarding, adoption, and early value realization. Manage a portfolio, build stakeholder relationships, deliver training, monitor adoption, resolve issues cross-functionally, and communicate ROI. Success is measured through time to launch, time to first value, retention, and sustained customer utilization.

Partners with leaders and managers on employee relations, performance management, organizational development, employee lifecycle processes, benefits, leave administration, recruiting support, and HR compliance. Maintains HR systems and employee records, analyzes workforce feedback and data, supports organizational change, and improves HR processes and employee experiences. Coaches managers, advises employees, and collaborates across the People Team to execute HR programs effectively.

Guide customers through technical account setup, integrations, configuration, and 10DLC compliance. Conduct virtual setup meetings, monitor activation progress, troubleshoot issues, resolve escalations, recommend solutions, communicate proactively, collaborate across teams, and document activities to ensure customers are successfully activated for long-term use.

Drive revenue expansion within an existing SaaS customer base by identifying upsell opportunities, understanding customer needs, and selling upgrades, add-ons, and expanded contracts. Responsibilities include account relationship management, product demonstrations, pricing and negotiations, cross-functional collaboration, pipeline tracking, revenue forecasting, and meeting upsell quotas.

Generate sales opportunities via outbound prospecting and follow-up, qualify leads from events and cold outreach, align Kenect solutions with prospect needs, schedule demos with sales, and work toward career advancement goals in a fast-paced, on-site environment.

As an Account Executive, you will drive sales, conduct web presentations, understand customer needs, and exceed sales targets to contribute to growth.