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Provide Tier 3 escalated support for customers, drivers, and acquisition issues. Investigate complex cases end-to-end, coordinate cross-functionally, handle VIP escalations, guide outsourced teams, identify recurring problems, and recommend process improvements to reduce repeat contacts and churn.

Tier 3 Support Specialist owns and resolves escalated, complex customer, driver, and acquisition issues. Investigates cases end-to-end, coordinates cross-functionally, handles VIP/high-risk escalations, supports retention, advises outsourced teams, recommends process improvements, documents outcomes, and escalates to Legal/Compliance/Safety when needed.

Tier 3 Support Specialist resolving complex escalations for customers, drivers, and acquisition. Owns investigations, coordinates cross-functionally, handles VIP/high-risk cases, provides guidance to outsourced teams, identifies process and policy improvements, and ensures clear resolutions aligned with company standards.

Provide Tier 3 escalated support for customers, drivers, and acquisition issues. Own investigations, coordinate cross-functionally, resolve high-risk or VIP escalations, document outcomes, advise outsourced teams, identify recurring issues, and recommend process improvements.

Lead a local facility team and driver partners to manage daily warehouse operations, drive KPIs, ensure safety and compliance, control labor and costs, train and coach staff, and implement action plans to improve performance, culture, and financial results.

Lead a local facility team and driver partners to manage daily operations, inventory, deliveries, safety, HR compliance, and financial performance. Coach and train associates, drive KPI improvements, implement action plans to boost safety, culture, and efficiency, and support peak hours including nights, weekends, and holidays.

Process and verify employee timekeeping and payroll data, initiate direct deposits, update tax and banking information, handle payroll inquiries, maintain compliant payroll procedures, and partner with People & Culture and accounting teams.

Lead a local facility team (shift/process leaders, operations associates, driver partners) to run daily warehouse and delivery operations, drive KPIs and financial performance, ensure compliance, safety, HR controls, and implement process improvements to improve efficiency and customer experience.

Lead and manage a local facility team, overseeing deliveries, inventory, equipment, safety, HR compliance, and KPIs. Drive financial performance, process improvements, labor controls, and training to ensure operational excellence and customer satisfaction.

Lead the warehouse team during shifts: train staff, pick and pack orders, coordinate drivers, resolve stock and customer issues, receive and cycle-count inventory, manage waste/compliance, and keep the warehouse organized.