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Sell Hilton Grand Vacations ownership products to visiting customers, present and close sales, follow up via phone/email, resolve guest issues with QA, attend sales training, generate referral leads, and work flexible shifts including weekends and holidays.

Lead and coach a small sales team (3–4 reps) to sell vacation packages through customer engagement, training, performance analysis, and strategic sales planning while ensuring policy compliance and fostering a high-performance, commission-driven culture.

Meet prospective owners face-to-face to showcase vacation ownership options, build rapport, provide excellent customer service, present resort portfolios, close sales using provided leads, and participate in paid training and career development programs.

Face-to-face sales role presenting vacation ownership options to prospective owners at resorts and destinations. Build rapport, provide excellent customer service, present vacation portfolios, close sales, and participate in paid training with provided leads and commission-based compensation.

Drive face-to-face promotion and booking of vacation ownership presentations and mini-vacation packages to off-site guests. Confirm appointments to improve show rates, distribute collateral, follow gifting and eligibility procedures, maintain location standards, and complete other reasonable tasks assigned by management.

Handle inbound/outbound collection calls for past-due maintenance and mortgage accounts, ensuring compliance with federal and state laws. Maintain phone activity, contact KPIs, documentation, process payments, request skip tracing, and assist collections team members. Bilingual (Japanese) required.

Review and verify purchase contracts and paperwork to finalize timeshare sales; ensure accurate signatures/notary execution; explain documents to new owners; handle owner calls, cancellations, and follow-up; perform administrative QA tasks, training support, and supply management while maintaining high customer service.

Provide administrative support for daily sales center operations and loan processing quality assurance. Review contracts, process credit applications, answer calls, assist Director and QA team, support sales/admin teams, attend meetings, and improve operational effectiveness through strong organizational, multitasking, and customer service skills.

Lead and manage an on-site Vacation Sales Ambassador team to meet package sales targets. Recruit, train, coach, and retain sales representatives; monitor performance versus goals; collaborate with hotel partners to enhance guest experience; promote and sell mini vacation packages; manage hiring, orientation, and performance management to achieve budgeted sales.

Prepare, review, and negotiate a range of contracts (NDAs, service, purchase, IT, construction, sponsorships). Maintain contract database, monitor compliance and risks, support audits, improve processes, report metrics, train stakeholders, and escalate legal issues as needed.