We are seeking a strong-minded individual to join our team as a Quality Assurance Specialist/Loan Processor. This role is positioned at the end of our sales process and is essential in assisting with closing documents as customers make the decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience, this may be the perfect opportunity for you.
Why do team members like working for us?
Excellent earnings package
Outstanding healthcare options including medical, dental, and vision coverage that encourages preventative care
Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation
Automatic enrollment in the Hilton Grand Vacations Retirement Savings Plan for all new team members
And much more
Responsibilities
Efficient and accurate preparation of contact documents for all product types including sales, samplers, equity trades, owner reloads, downgrades and conversions.
Review documents with owners / new owners and ensure signatures are obtained and consistent on all required lines.
Reinforce the sale with a positive, enthusiastic presentation of the closing.
Answer questions in confident, competent manner; provide accurate information to owners.
Ensure every owner confirmation interview is properly recorded.
Confirm owners leave with all legally required documents and ownership materials and with an understanding and a realistic expectation of ownership.
Prepare contract package and submit timely to sales accounting.
Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, SPI notes, correspondence and customer service-related issues.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Skills Required
- Strong customer service skills
- Administrative experience
- Ability to prepare and accurately review contract documents
- Ability to obtain and verify signatures and required documentation
Hilton Grand Vacations Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilton Grand Vacations and has not been reviewed or approved by Hilton Grand Vacations.
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Healthcare Strength — Health coverage is available from day one for many U.S. team members, including medical, dental, vision, life and disability insurance, FSAs, and an EAP. This immediacy and breadth are presented as standout elements of the package.
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Parental & Family Support — Company materials highlight fully paid parental bonding leave for eligible U.S. employees and adoption assistance. These family benefits are positioned as signature components of the total rewards offering.
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Wellbeing & Lifestyle Benefits — Travel discounts through Go Hilton and HGV programs are emphasized as marquee perks that add value beyond base pay. These hotel-rate benefits are frequently presented as a differentiator within the hospitality sector.
Hilton Grand Vacations Insights
What We Do
Hilton Grand Vacations is recognized as a leading,vacation ownership travel company located in Orlando.
