Top Tech Jobs & Startup Jobs

Manage and expand relationships across Grata’s existing customer base. Responsibilities include onboarding, product adoption, account planning, renewals, cross-selling, executive engagement, customer success reviews, issue resolution, organizational mapping, and providing feedback to product, engineering, and marketing teams. The role owns revenue growth, retention, engagement, and achievement of quarterly and annual targets while working closely with an Account Manager.

Lead product design for Grata’s AI-powered, data-heavy B2B platform. Own complex initiatives from discovery through launch, conduct user research and usability testing, create flows, prototypes, and polished UI in Figma, and partner with Product and Engineering. Shape AI workflows, simplify complex information, evolve the design system, mentor designers, and advocate for customers and high-quality design practices.

Embed with business teams to diagnose workflows, lead discovery, design/process redesign, and deliver production AI, automation, integration, and data solutions. Own projects end-to-end from discovery through implementation, adoption, and measurement, developing reusable practices and ensuring security, governance, and measurable business outcomes.

Identify and qualify target accounts, build prospect pipelines, research decision-makers, generate interest, manage objections, deliver promotional messages across multiple channels, achieve meeting and activity targets, and partner with regional sales teams to increase pipeline and revenue. The role includes product training and certification through Sales Enablement.

Leads accurate, compliant payroll operations for more than 1,000 employees across the United States, Canada, Costa Rica, and Brazil. Manages a payroll team, oversees tax compliance, reconciliations, controls, funding, audits, vendors, employee support, and payroll systems. Partners with Accounting, Finance, HR, Treasury, and Legal while driving process improvements and system upgrades.

Designs, develops, delivers, and evaluates classroom, virtual, and self-guided training for employees and global customers. Responsibilities include analyzing training needs, creating instructional materials, maintaining curricula and job aids, documenting standard operating procedures, supporting client service teams, monitoring product changes, and incorporating generative AI and e-learning tools into learning solutions.

Prospect, research, and qualify target accounts; meet monthly/quarterly meeting and activity targets; engage prospects via phone, email, social and video; build pipeline, manage objections, and partner with regional sales and enablement for product training and certification.

Build, configure, test, refine, and deploy customer-facing AI workflows in the BlueFlame platform. Discover and scope customer use cases, translate business processes into repeatable AI solutions, troubleshoot workflow issues, validate outputs, document results, and enable customer users. Partner with Customer Success, Implementation, Sales Engineering, Product, and Engineering to deliver solutions, provide technical guidance, identify reusable patterns, and support effective handoffs.

Manage assigned Grata accounts to ensure high customer satisfaction and ROI. Drive onboarding, adoption, renewals, upsells, and churn mitigation. Serve as primary client contact, deliver executive reviews, coordinate with Product/Engineering to resolve issues, and grow revenue while tracking NRR, NPS, and engagement metrics.

Develop scalable backend systems and high-performance data infrastructure using Python, AWS, databases, search technologies, and event-driven microservices. Responsibilities include writing maintainable code, optimizing distributed systems, improving product quality and security, collaborating with full-stack and machine learning engineers, delivering user-facing features, and prototyping new technologies.