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Provides comprehensive HR business partnering across employee relations, union and labor relations, performance management, leave and attendance, compliance, engagement, HR operations, and manager coaching. Oversees employee lifecycle processes, supports grievances and investigations, partners with Payroll and HRIS teams, maintains HR documentation and SOPs, and prepares workforce reports on headcount, attrition, attendance, leave, performance, and engagement.

Recruit and expand a national network of specialty medical offices by outreaching, engaging, and onboarding providers. Track recruitment progress, coordinate with credentialing, maintain provider relations, serve as liaison across teams, and support special projects to ensure compliance and high satisfaction.

Lead and grow a US-based SRE team while acting as a hands-on incident commander. Drive operational excellence through incident management, reliability engineering, automation, observability (Datadog), runbook maturity, and cross-functional collaboration. Ensure compliance with healthcare/fintech standards and support a global follow-the-sun model.

Respond to production incidents, monitor systems with Datadog, troubleshoot Kubernetes/Docker environments, support CI/CD and automation, participate in on-call rotations, and collaborate with engineering teams to maintain availability and compliance in regulated healthcare/fintech systems.

Build, maintain, and optimize ETL/ELT data pipelines using Databricks, Apache Spark, and SQL. Support data ingestion, transformation, SSIS integration, and SQL Server development. Troubleshoot data quality, assist production support, document processes, and collaborate with analysts and stakeholders. Support data governance, HIPAA compliance, and healthcare data initiatives.

The Associate Account Manager manages health plan partner relationships, ensures program delivery and client satisfaction, and collaborates with internal teams to improve operations and identify growth opportunities.

Design, build, and maintain scalable ETL/ELT data pipelines and data warehouses using Databricks, Spark, SQL Server, SSIS, and PL/SQL. Integrate healthcare data, optimize queries and performance, monitor data quality, support HIPAA compliance and data governance, and collaborate with stakeholders to deliver analytics-ready data assets.

The Client Services Manager acts as the main contact for healthcare partners, ensuring high client satisfaction while managing program execution and operational performance through collaboration and data analysis.