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Assist clients with the enrollment process for electronic EDI transactions, track progress, resolve payer issues, and manage related tasks under tight deadlines.

The Product Manager will define product vision, gather requirements, collaborate on development, and monitor KPIs to enhance healthcare software solutions.

The Technical Support Analyst provides support to clients through exceptional communication via phone, online requests, and live chat, solving their issues and enhancing client satisfaction.

The Senior Site Reliability Engineer II manages infrastructure for Waystar products, enhancing system reliability, observability, and performance while collaborating with engineering teams and mentoring juniors.

The role assists clients with the enrollment process, ensuring timely completion of EDI transactions and resolving payer approvals and denials.

The Director of Client Marketing synthesizes client performance data to develop growth strategies and aligns product and marketing efforts for expansion opportunities.

Deliver technical training for customers and employees, design training materials, assess needs, and contribute to continuous improvement in training methodology.

Provide phone, chat, and ticket-based technical support to Waystar clients—troubleshoot issues, use internal systems to research solutions, document interactions, and continually learn product features to maximize client success and satisfaction.

Designs, administers, and analyzes compensation programs including base pay, bonuses, and incentives. Conducts market benchmarking, builds models and reports, ensures compliance, partners with People and Finance, and supports pay equity and executive compensation analyses.

Lead a software engineering team to ensure quality delivery and growth, managing performance and technical leadership while collaborating with product and design.