ABOUT THIS POSITION
Job Description SummaryThe Solution Adoption Consultant serves as the primary client-facing consultant for Waystar solution configuration, workflow design, and implementation execution during the implementation lifecycle. This role partners directly with health systems and hospital organizations to support the adoption and optimization of patient financial workflows and technology solutions.
The ideal candidate brings strong patient financial experience within healthcare systems or hospitals, including an understanding of operational and technical workflows that support patient payments, reimbursement, reconciliation, cash management, and financial system integration. This individual will work closely with operational leaders, IT teams, revenue cycle stakeholders, and executive leadership to ensure successful solution adoption and long-term client success.
WHAT YOU'LL DO
Serve as the Subject Matter Expert (SME) for Waystar solution implementations supporting patient financial operations within healthcare systems and hospitals.
Lead implementation and workflow design discussions focused on patient payment operations, reconciliation processes, cash management activities, financial posting workflows, merchant onboarding, and healthcare financial system integrations.
Partner with hospital and health system stakeholders across Patient Financial Services (PFS), revenue cycle, treasury, accounting, and IT departments to ensure successful implementation and adoption of Waystar solutions.
Consult with clients on operational and technical workflows related to payment processing, healthcare financial transactions, general ledger integration, API connectivity, and data exchange processes.
Support integration design, testing, validation, and issue resolution activities between Waystar solutions and client healthcare systems, including EMR and ERP platforms.
Establish trusted relationships with client project teams, executive stakeholders, operational leaders, and technical resources throughout the implementation lifecycle.
Clearly communicate implementation risks, dependencies, challenges, and recommended solutions while driving collaborative problem solving across internal and client teams.
Develop and communicate a clear vision of customer success and regularly provide status updates to key stakeholders and leadership teams.
Drive workflow optimization and adoption best practices that improve operational efficiency, financial visibility, and patient financial engagement outcomes.
Manage multiple projects and priorities simultaneously while meeting implementation timelines and customer satisfaction goals.
WHAT YOU'LL NEED
Experience working with Epic, Cerner, or other healthcare EMR platforms, including payment and financial workflow integrations preferred.
Knowledge of healthcare revenue cycle management (RCM) operations, including Patient Financial Services (PFS), payment posting, reconciliation, billing, and collections workflows.
Experience with patient payment platforms, payment processing operations, merchant onboarding, and healthcare financial transaction management.
Understanding of healthcare financial integrations, APIs, HL7/FHIR interfaces, and data exchange methodologies.
Familiarity with healthcare ERP, general ledger, treasury, or cash management systems and related reconciliation workflows.
Experience supporting integrations between EMR, payment, and financial systems within hospital or health system environments.
Knowledge of healthcare reimbursement methodologies, payer workflows, remittance processes, and financial reporting requirements.
Understanding of healthcare code sets, transaction standards, and HIPAA compliance requirements related to healthcare financial data exchange.
Experience working with large health systems or multi-facility hospital organizations preferred.
ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Skills Required
- 5+ years working in the healthcare revenue cycle
- Proven leadership and issue resolution abilities
- Strong software/technology acumen and understanding, including basic database principles and data exchange formats
- Strong process orientation, problem solving and troubleshooting skills
- HIPAA regulation knowledge
- Healthcare terminology
- Proficient with Microsoft Office Suite
- Good written and oral communication skills; team player
- Experience with EDI and/or healthcare transactions
- Ability to travel up to 20%
- Experience with Epic or Cerner EMR
- Payer Benefit Plans knowledge
- Payer / Hospital Contracts knowledge
- Healthcare code sets knowledge
- Experience obtaining prior authorizations from payer sites
Waystar Compensation & Benefits Highlights
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Retirement Support — A 401(k) plan with a clearly defined employer match is highlighted, and the match is characterized as solid relative to standard offerings.
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Leave & Time Off Breadth — PTO and paid holidays are described as generous, with additional options such as volunteer time off enhancing overall time‑off access.
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Parental & Family Support — Paid maternity, paternity, and adoption leave are available, and fertility support is included as part of the family‑focused package.
Waystar Insights
What We Do
Waystar harnesses the power of agentic AI, generative AI, and advanced automation to drive meaningful outcomes so providers reach peak financial performance and patients receive care with confidence. The Waystar platform is used by more than 1 million providers and supports over 60% of the U.S. patient population - and integrates with all major HIS and practice management systems. The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work, gain insight into processes and performance, and ultimately collect more revenue. At Waystar, we know there’s a better, more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Why Work With Us
Our Waystar values serve as a compass to center our decisions, inspire action, and promote outstanding performance. We are dedicated to providing a diverse, inclusive workplace and fostering a shared sense of belonging.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
