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Manage customer onboarding, engagement, training, and support for the Hatch platform. Define processes, collect feedback, analyze user engagement metrics, collaborate with product teams, and create scalable best practices to drive adoption and continuous value.

The Director, Talent Development leads talent development strategy, program design, and team management, leveraging AI for modern learning delivery and excellence.

The Senior Project Manager oversees technical projects, manages resource allocation, assesses Scrum maturity, and ensures client satisfaction through effective project management.

The Senior Project Manager oversees technical projects, utilizes Agile/Scrum methodologies, manages team dynamics, addresses risks, and ensures client satisfaction while maintaining robust project documentation and communication.

Lead architecture and design of CIAM and IAM solutions across customer, partner, and workforce use cases. Define reference architectures, integration patterns, and identity data models. Guide implementations (Okta, Auth0, Entra ID, cloud, CRM, ITSM), ensure security, scalability, compliance, and mentor teams while producing roadmaps and standards.

As a Product Engineer I, you will configure enterprise hardware systems, perform OS installations, and collaborate with teams for successful project delivery.

The Platform Success Manager will oversee a book of clients, guiding their ServiceNow strategies, ensuring client satisfaction, and leading delivery teams to meet business outcomes.

Lead client-facing discovery, architecture, and delivery of enterprise observability and reliability solutions. Design telemetry pipelines, monitoring, logging, tracing, alerting, and governance. Guide SRE practices (SLIs/SLOs, error budgets), tool rationalization, integrations (ITSM, CMDB), build reference architectures and playbooks, and mentor delivery teams while serving as escalation and practice leader.

Lead client-facing Data & Analytics engagements across pre-sales, architecture, and delivery. Define strategy, roadmaps, solution designs, and SOWs for modern data platforms, pipelines, governance, analytics, and AI enablement. Drive practice development, create reusable IP, mentor teams, and ensure quality delivery and strong business outcomes.

Provide in-person and remote endpoint support for Windows and macOS laptops, Microsoft 365 and cloud apps, mobile devices, AV, printers, and networking. Triage and resolve tickets, provision hardware/accounts, perform password/MFA support, maintain documentation, and escalate complex issues to Tier 3. Must be onsite full-time and collaborate with IT Operations on deployments and infrastructure projects.