Top Tech Jobs & Startup Jobs

Owns executive-level client relationships, strategic account plans, service governance, risk mitigation, retention, renewals, and account growth. The role aligns managed services with client business outcomes, manages escalations and service improvements, oversees financial performance and billing accuracy, and coordinates delivery, sales, finance, and client teams. It also mentors Client Success Managers and drives operational excellence through IT service management best practices.

Leads regional Client Operations through organizational design, people leadership, forecasting discipline, Salesforce governance, quote-to-cash oversight, margin protection, and sales partnership. Oversees operational risk, pipeline accuracy, financial close activities, partner programs, workflow improvements, and cross-functional initiatives. Ensures consistent governance and scalable practices across regions while supporting revenue growth and financial stability.

Leads client engagements involving CTEM, vulnerability management, exposure assessments, remediation strategies, secure architecture, and risk reduction. Responsibilities include analyzing security programs and environments, developing roadmaps, facilitating workshops, creating deliverables, presenting findings to executives, supporting business development, mentoring consultants, and improving security service offerings. The role requires extensive consulting experience, technical leadership, security certifications, strong communication, and expertise in complex enterprise environments.

Leads critical client escalations from initiation through closure, coordinating engineering, delivery, operations, and client success teams. Drives containment, root cause analysis, corrective actions, quality management, and continual improvement. Serves as the primary client advocate during high-visibility incidents, communicates with executives and clients, tracks resolution and satisfaction metrics, and presents performance insights to governance leaders. The role strengthens service delivery processes, prevents recurring issues, and promotes accountability and sustainable operational excellence.

Supports UK and European enterprise clients through sales coordination, customer service, quotation preparation, order processing, vendor registrations, and proposal support. The role manages relationships with clients, internal sales teams, manufacturers, distributors, and external vendors while handling high-value transactions. Responsibilities also include configuring solutions, maintaining pricing information, supporting RFPs and RFIs, obtaining product certifications, and contributing to internal training. The position is hybrid, with up to 10% travel.

Leads technical pre-sales campaigns by designing and presenting cloud, data center, security, and infrastructure solutions. Partners with Client Directors to develop account strategies, qualify opportunities, size and configure solutions, coordinate solution verification and BOM reviews, and transition engagements to consulting and services teams. Provides technical leadership, client consulting, mentoring, partner collaboration, and thought leadership through briefings, demonstrations, conferences, and user forums.

Leads accounting, financial reporting, treasury management, month-end close, reconciliations, audits, forecasting, budgeting, inventory controls, cash forecasting, and accounts receivable allowance reviews for the Foundry facility.

Own and evolve AWS cloud infrastructure, CloudFormation, GitLab CI/CD pipelines, Datadog observability, security controls, automation, databases, and containerized workloads. Participate in on-call, incident response, troubleshooting, postmortems, cost optimization, and reliability improvements. Collaborate with software engineers to improve platform usability and mentor the team on operational excellence while supporting SOC 2 requirements and adopting AI-assisted engineering tools.

Own a product module across strategy, discovery, requirements, roadmap, launch, and lifecycle measurement. Partner with users, clients, designers, engineers, marketing, operations, and platform success to define solutions and deliver intuitive experiences. Conduct feedback sessions, validate problems, communicate roadmaps, identify AI opportunities, and drive measurable improvements in user behavior, business outcomes, and client experience.

Designs and governs production-grade agentic AI solutions across multiple squads. Translates business needs into architectures, roadmaps, requirements, security controls, and implementation plans; defines orchestration, integrations, workflows, and operational safeguards. Coordinates dependencies, technical debt, reusable patterns, and architecture governance while communicating tradeoffs to executives and stakeholders. Provides hands-on technical guidance, supports developer enablement, and directly manages engineers delivering enterprise AI and automation solutions.