The Role
Manage the full lifecycle of Cisco Enterprise Agreement renewals, True Forwards, modifications, registrations, quotes, and orders. Analyze True Forward reports, identify suite value shifts, maintain Salesforce pipeline data, and coordinate with Cisco, TD SYNNEX, customer success, sales, operations, and finance teams. Provide expertise on Cisco EA structures, quoting, compliance, forecasting, billing, margin reconciliation, and complex multi-party deal execution.
Summary Generated by Built In
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
The Cisco EA Specialist is responsible for managing the end-to-end lifecycle of Cisco Enterprise Agreement (EA) renewals, True Forwards, and modifications on behalf of AHEAD's client base. This role requires deep expertise in the Cisco EA program — including CX EA, SW EA, and Meraki EAs — and serves as the primary subject matter expert for EA quoting, True Forward execution, and EA-related processes. The Cisco EA Specialist partners closely with Client Directors, the Cisco Renewal team, the Customer Success team, and Cisco directly to ensure accurate, timely, and high-quality EA outcomes.
Responsibilities
- Serve as the subject matter expert for Cisco Enterprise Agreement renewals, including CX EA, SW EA, Security EA, and Meraki EA structures
- Engage in the True Forward process beginning at the 60-day pre-anniversary date handoff from the Customer Success (CX) team, who owns consumption communication; from that point, take ownership of reading and interpreting True Forward reports received from distribution, build budgetary and executable quotes, process orders in Salesforce, and coordinate with Cisco and TD SYNNEX
- Read and analyze True Forward reporting to identify when a Cross Suite Value Shift (CSVS) or Inter-Suite Value Shift (ISVS) has taken place, and incorporate those findings into quote creation and order processing accordingly
- Build and manage EA quotes within the EA Management Portal (EAMP); create sidecar quotes in CCW-R when applicable
- Support EA deal registration and maintain Letters of Customer Consent (LoCC) to ensure quoting eligibility and compliance
- Proactively manage the EA renewal window (90–120 days out), providing budgetary and executable quotes ahead of the anniversary date
- Demonstrate working knowledge of ALC subscription modifications, EA recasts, and EA modifications within and outside the 90-day renewal window
- Maintain clean and accurate EA pipeline data in Salesforce, including forecasting and opportunity documentation
- Provide guidance and best-practice support to Cisco Renewal Specialists on EA-related questions
- Partner with AHEAD's Operations and Finance teams on billing, margin, and True Forward cost reconciliation
Qualifications
- Bachelor's degree preferred or equivalent experience
- 3–5 years of Cisco EA experience required; direct experience executing True Forwards and EA modifications is essential
- Proficiency in EAMP and working knowledge of CCW-R for sidecar quoting
- Understands the Cisco EA program structure including suites, tiers, True Forwards, CSVS, EGTFs, and co-term logic
- Experience working with Cisco AMs, Cisco CX teams, and TD SYNNEX on EA registrations and deal execution
- Strong understanding of Salesforce or other CRM platforms; ability to manage and maintain opportunity records
- Able to work independently on complex, multi-party deals with minimal supervision
- Strong verbal and written communication skills; comfortable explaining EA concepts to sales teams and customers
- History of working in a high-volume, fast-paced environment with multiple concurrent renewal timelines
- Strong mathematical aptitude; comfortable working with margin percentages and pricing models
- Collaborative team player with strong organizational and time management skills
- Positive, solutions-oriented mindset with the ability to navigate ambiguity and escalate appropriately
The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.
Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.
We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.
USA Employment Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Use of AI:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].
You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.
Skills Required
- Three to five years of Cisco Enterprise Agreement experience
- Direct experience executing True Forwards and Enterprise Agreement modifications
- Proficiency with the Cisco EA Management Portal
- Working knowledge of CCW-R for sidecar quoting
- Understanding of Cisco EA suites, tiers, True Forwards, CSVS, EGTFs, and co-term logic
- Experience working with Cisco account managers, Cisco Customer Experience teams, and TD SYNNEX
- Strong understanding of Salesforce or other CRM platforms
- Ability to manage complex, multi-party deals independently
- Strong verbal and written communication skills
- Experience in a high-volume, fast-paced environment with concurrent renewal timelines
- Strong mathematical aptitude and comfort with margin percentages and pricing models
- Organizational, time management, collaboration, and problem-solving skills
- Bachelor's degree or equivalent experience
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
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The Company
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
