Provides first-line IT and cloud support for government customers, including account provisioning, access management, authentication troubleshooting, ticket resolution, smoke testing, incident escalation, documentation, infrastructure monitoring, and issue remediation. Collaborates with development and cross-functional teams to improve reliability and support processes. The role is fully onsite in St. Louis with morning or afternoon shifts.

Provides onsite corporate IT support, including employee onboarding and offboarding, hardware and account provisioning, executive support, troubleshooting, office technology assistance, asset management, ticket resolution, documentation, and process improvement. Supports Mac, Windows, cloud applications, remote teams, and multiple offices while maintaining a security- and compliance-focused approach.