The Role
Provides first-line IT and cloud support for government customers, including account provisioning, access management, authentication troubleshooting, ticket resolution, smoke testing, incident escalation, documentation, infrastructure monitoring, and issue remediation. Collaborates with development and cross-functional teams to improve reliability and support processes. The role is fully onsite in St. Louis with morning or afternoon shifts.
Summary Generated by Built In
We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.
Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.
We offer a Full Benefits package including:
IT & Cloud Support Analyst I
We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group that supports this mission across products and infrastructure.
Leveraging Jira, AWS, Azure, and internal purpose-built tools, you'll provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution. The ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment.
Responsibilities:
Minimum Requirements:
This role will be onsite in downtown St. Louis and will require 5 days in office each week. Compensation for this position is $26.46 - 33.60 depending on experience and clearance level.
We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance.
Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.
We offer a Full Benefits package including:
- Competitive Employee Health Insurance options including dental
- 100% company paid vision plan
- 401K plan with generous company match and no vesting period
- 100% company paid life insurance
- 100% company paid long and short-term disability insurance
- Training allowance
- PTO and more
IT & Cloud Support Analyst I
We are hiring an IT & Cloud Support Analyst I for an AI Reliability team to support our US government customers and drive reliability through processes and systems that ultimately deliver stability to our platforms. You'll join a creative, fast-moving, solutions-oriented group that supports this mission across products and infrastructure.
Leveraging Jira, AWS, Azure, and internal purpose-built tools, you'll provide IT support by serving as the primary point of contact for end-user issues, diagnosing infrastructure or application problems, managing user access, and tracking support tickets through resolution. The ideal candidate pairs a curious mind with a drive to understand complex problems, a passion for clear documentation, and a genuine desire to make people happy, while protecting operational integrity in a fast-paced, high-security environment.
Responsibilities:
- Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting
- Run daily smoke tests, monitor internal channels or dashboards, and escalate incidents
- Create and update technology documentation for customers
- Work with our dev team to integrate into their development cycle as a product tester
- Monitor our cloud infrastructure to triage and remediate issues as they surface
- Proactively suggest and implement improvements to the environments
- Coordinate across many different teams to champion and drive outcomes
Minimum Requirements:
- 2 years of experience on a help desk, or as a sysadmin, or DevOps engineer
- An Associate's or Bachelor's degree in a related field
- Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs
- Ability to be onsite 5 days per week, and work either a morning (6a-2p) or afternoon shift (2p-10p)
- U.S. citizenship and an active security clearance, or willingness and eligibility to obtain one
- Experience working within cleared facilities
This role will be onsite in downtown St. Louis and will require 5 days in office each week. Compensation for this position is $26.46 - 33.60 depending on experience and clearance level.
Skills Required
- 2 years of experience in a help desk, systems administration, or DevOps engineering role
- Associate's or Bachelor's degree in a related field
- Familiarity with Jira Service Management
- Familiarity with cloud infrastructure
- Ability to interpret dashboards and logs
- Ability to work onsite 5 days per week
- Ability to work either a 6 a.m.–2 p.m. or 2 p.m.–10 p.m. shift
- U.S. citizenship and an active security clearance, or willingness and eligibility to obtain one
- Experience working within cleared facilities
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The Company
What We Do
Chameleon Integrated Services is an information technology company offering requirements management services.
