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Implement and support Navan Expense solutions for strategic commercial customers by applying accounting and finance expertise. Partner with Account Management to expand product adoption and revenue, train teams on product capabilities, manage client implementation projects, represent customer needs cross-functionally, and collaborate with Product, Finance, Support, and Operations teams.

Partner with Sales, Account Management, Product, Finance, Support, and Operations teams to implement Navan Expense for strategic customers. Advise clients on expense management and corporate card solutions, apply accounting and finance expertise, support adoption and revenue growth, manage implementation projects, train Account Managers, and represent customer needs in product development. The role requires strong communication, presentation, prioritization, and problem-solving skills in a fast-paced fintech environment.

Develop expertise in Navan Expense and payments solutions, implement them for strategic clients, and help customers realize value. Partner with Sales, Product, Finance, Support, and Operations to drive adoption, revenue, and product improvements. Train Account Management teams, represent customer needs, and use accounting, finance, implementation, and project management expertise to support commercial growth.

Lead a global Strategy & Innovation team to design workforce capacity models, run cross-functional strategic projects, optimize ROC processes with Lean/Six Sigma, and partner on AI/automation roadmaps to ensure efficient, exception-based travel operations.

Administer U.S. employee benefits programs, including health and welfare plans, 401(k), and leaves of absence. Manage compliance with ERISA, ACA, COBRA, HIPAA, FMLA, and state regulations; coordinate vendors and audits; maintain benefits data; support international benefits; and improve processes. Serve as a primary employee and stakeholder contact while partnering with Payroll, People Operations, brokers, carriers, and third-party administrators.

Lead strategic and operational improvements across global travel operations and service teams. Partner with product, engineering, and leadership to prioritize support-product enhancements, improve agent tooling, drive contact deflection, and deliver customer experience improvements. Manage cross-functional programs including acquisitions, supply processes, third-party support, change management, and process optimization. Use analytics to assess impact, establish operating processes, and support global execution across teams and regions.

Manage post-sales relationships for commercial clients, drive platform adoption and revenue through renewals and upsells, onboard and guide customers, collaborate cross-functionally, and travel to client sites as needed.

Lead data science projects from discovery through delivery, applying statistical modeling, forecasting, experimentation, and AI to optimize pricing, resource allocation, operations, and customer experiences. Build analytical workflows and AI-enabled applications using Python and SQL, collaborate with Engineering on deployment and monitoring, and communicate data-driven recommendations and trade-offs to business and technical stakeholders.

Own the full sales cycle for Navan Events, from prospecting and discovery through demonstrations, negotiation, and close. Build pipeline, sell event technology and managed planning services, develop value-based business cases, manage multiple stakeholders, forecast revenue in Salesforce, and coordinate post-sale handoffs. Partner with account teams, marketing, sales development, growth, and event specialists to win and launch customer event programs.

Own the full sales cycle for Navan Events, from prospecting and discovery through negotiation and close. Build event-focused pipeline, sell event technology and managed planning services, develop value-based business cases, engage multiple stakeholders, forecast revenue in Salesforce, and coordinate post-sale handoffs. Partner with account teams, marketing, sales development, growth, and event planners to drive customer adoption and successful event launches.