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Own technical and commercial relationships for a SaaS customer portfolio. Responsibilities include diagnosing software issues, investigating APIs and data flows, documenting defects, correcting configurations, leading onboarding and integrations, and partnering with engineering and product. The role also manages renewals, negotiations, retention, upsells, cross-sells, forecasting, and customer health. This is a hybrid position requiring three days weekly in the San Diego office.

Leads technical onboarding for SaaS customers, including account configuration, data migrations, integrations, API and webhook troubleshooting, workflow design, training, and go-live readiness. Owns technical issue diagnosis, defect documentation, customer milestones, HyperCare, and cross-functional coordination with Sales, Support, Product, Engineering, and Customer Success. Manages multiple concurrent implementations while ensuring accurate data, strong adoption, and smooth customer handoffs.

Manage revenue operations for Sales and Customer Success by resolving CRM requests, improving processes, maintaining clean data, owning lead routing and lifecycle workflows, building reports and dashboards, and automating repetitive tasks. The role requires deep HubSpot expertise, AI-enabled process automation, strong analytical and communication skills, and collaboration across go-to-market teams in a hybrid San Diego environment.

Leads SaaS sales strategy and revenue growth while managing Account Executive and SDR teams. Responsibilities include coaching, pipeline generation, prospect engagement, discovery calls, product demonstrations, contract execution, quota and KPI management, market analysis, cross-functional collaboration, partnership development, and sales reporting. The role requires building go-to-market strategies and closing SMB, mid-market, and enterprise deals in the field-service technology sector.