Own the full sales cycle for North American field service SMBs: prospect, demo, negotiate, and close deals. Make 40+ calls daily, manage pipeline in CRM, run presentations, and hit quota while continuously improving through coaching.

Prospect and qualify inbound demo requests, trials, and partner-sourced leads through high-volume calling, emailing, and messaging. Convert trial users into sales-ready opportunities, maintain disciplined HubSpot CRM notes, recover no-shows, collaborate with AEs on handoffs, and provide feedback to improve messaging and conversion.

Lead and scale a multi-tier (Tier 1-3) customer support organization, owning KPIs, staffing, quality assurance, processes, tooling, cross-functional escalation, reporting, and coaching to improve customer experience in a fast-paced SaaS environment.