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Supervise Loss Mitigation SPOC team managing inbound/outbound borrower calls for government and conventional loans; ensure compliance with investor and regulatory guidelines, monitor KPIs and call quality, coach and train staff, handle escalations, analyze call center metrics, and coordinate with servicing departments.

The Loss Mitigation Supervisor oversees the Loss Mitigation department, ensuring compliance, productivity, and efficiency while managing staff and processes.

The Mortgage Trader manages interest rate risk by executing trades on MBS and whole loans, pricing, and supporting sales through effective communication and operational excellence. Responsibilities include monitoring market conditions, executing trades, and providing analytical insights to improve operational performance.

Prepare and submit complete, compliant loan closing packages for Conventional, FHA, VA, USDA, Bond, Jumbo and new-construction loans; verify title and construction documentation; reconcile final figures, issue closing funds, send collateral to warehouse bank, archive files, and act as lead subject-matter expert for closing operations.

Lead and manage Accounts Payable for Default Management, overseeing invoice processing in ICE, reconciling loan-level default ledgers (TBB2), driving automation, KPI monitoring, stakeholder collaboration, and team development to ensure compliant, timely payments and accurate reporting.

Serve as a shared marketing resource for top-producing loan officers: create flyers and branded Canva templates, manage social calendars and email nurture campaigns, perform SEO/GEO and social audits, distribute Homebot communications, plan and promote events, produce simple video edits, and ensure brand standards and compliance across digital and print channels.

Provide business-focused legal counsel to mortgage lending business lines on origination, operations, product development, regulatory compliance, risk management, contracts, and investor/correspondent matters. Partner with Compliance and stakeholders to mitigate legal/regulatory risk, support launches and strategic initiatives, manage escalations, and handle special projects.

The Production Manager II oversees mortgage loan operations, manages staff, ensures compliance, supports loan process improvements, and maintains client relationships.

Supervise a team of QA auditors to ensure mortgage quality control and investor compliance, monitor metrics and deficiencies, provide coaching and training, manage vendor quality, prepare reports and analyses, support audits/exams, and drive process improvements.

Provide administrative and client-facing support to mortgage originators during lead-to-contract activities. Manage lead callbacks, schedule appointments, prep applications, run credit, maintain client databases, coordinate marketing and compliance-approved communications, collect supporting documents, and keep referral sources informed while adhering to SAFE Act and company policies.