Director, Network Operations

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Director, Network Operations plays an important role in the organization by performing a number of activities related to the company’s Information Technology functions. The role is primarily responsible, under intermittent to little supervision, for developing and maintaining all systems, applications, security, and network configurations. He or she provides recommendations for architecture, system upgrades, patches, new applications, and new equipment for the organization.

Compensation

This role is an exempt position with a targeted salary range of $120,000 to $180,000 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Manage network and system admin, along with project managers and coordinators to ensure seamless tech services are provided during branch openings, relocations, and closings.
• Manage all aspects for the network design and configuration, including security aspects.
• Manage the provisioning and disconnects of voice/data circuits, along with upgrades and cost control.
• Maintain and enhance SASE zero capabilities and network security trust.
• Oversee Network Micro segmentation.
• Manage cloud network environments ensuring proper security best practices.
• Ensure the adequate deployment of LAN/WAN networking equipment.
• Ensure the adequate deployment of telecommunications hardware, including IP PBX/hosted VOIP.
• Visit site locations for large-scale deployments and acquisitions as needed.
• Manage network administration of Cisco Webex/UC call center.
• Manage and monitor network security access and user access.
• Provide high level network support and consult with vendors on troubleshooting and projects.
• Manage, configure, monitor, and report on firewall/DMZ.
• Ensure proper documentation and tasks related to SSAE, SOX and other audits are completed.
• Manage network integration; provide IBM i series support and troubleshooting as needed.
• Manage and maintain email routing configuration; provide troubleshooting support when needed.
• Manage and maintain wireless network configuration; provide troubleshooting support when needed.
• Perform other duties as assigned.

Qualifications

• A combination of education and experience may be considered in lieu of the Bachelor’s degree.
• Bachelor's Degree or equivalent computer-related Degree from a technical school, or similar training.
• Minimum seven years total experience in network administration related role(s).
• Minimum three years supervisory or leadership experience.
• Expert level knowledge of technical equipment and systems.
• Prior experience in roles related to IT disaster recovery/business continuity planning and recovery required.
• Fluency with:
  • Cisco CCNA, CCNP + Voice
  • Cisco Routing and Switching, BGP, VLAN, WAN, Internet
  • Cisco Meraki firewalls
  • Cisco Wireless Controllers
  • Cisco Access Control
  • Telco Router setup and configuration
  • Zscaler
  • Sonicwall
  • Network monitoring and backup with PRTG, Solarwinds and other utilities
  • Windows, VMware, Cisco UC and UCS virtual environments
  • Windows 11 and Active Directory
• Self-starter with the demonstrated ability to learn/adapt to new technologies and techniques.
• Ability to organize and manage multiple priorities simultaneously in a fast-paced, deadline-driven environment.
• Excellent verbal and communication skills required.
• Passionate about delivering excellence in customer service within a team environment.
• Ability to read, analyze, and interpret general business/technological periodicals, procedures, and journals.
• Ability to be patient and train less experienced team members; respond to questions, build capability.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person.
• Integrity - Do and say what's right.
• Respect - Treat others with dignity.
• Collaboration - Listen and work together.
• Learning - Seek knowledge and strive for improvement.
• Excellence – Deliver the unexpected.

Supervision

Job Scope:  Oversees a discrete department or functional area; Executes the operational plan and leads operations of a single large function/program or multiple smaller functions/programs.

Complexity:  Problems encountered are generally limited to the area/unit, the project, or the program and/or may involve other related areas within the organization; problems are often complex, broad in scope, and implications, and are often unprecedented.

Impact:  Decisions and actions have a major impact on the outcomes of the department, projects, and programs; Has a direct and significant impact on the business and/or operations of major segments of the organization.

Interaction/Supervision:  Leads through subordinate managers and other direct reports, all of whom are management or high-level individual contributors; reports directly to a member of the leadership team.

Direct Reports: 3-5 - AWS Linux Administrator, Network Administrator, Systems Administrator, Cloud Network Administrator.

Requirements

• Work is primarily sedentary; mobility in an office setting.
• Ability to operate standard office equipment and keyboards.
• Frequent use of computer keyboard and mouse.
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Office environment – moderate noise, no substantial exposure to adverse environmental conditions.
• Travel 10-20%
• Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities.
• Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.
• May be required to work nights or weekends, or be on-call as a regular part of the job.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: SYSTE018286