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Processes and reviews sales orders in CRM and billing systems, ensuring accurate bookings, licensing, provisioning, invoicing, and policy compliance. Partners with Sales, Finance, Accounting, Legal, Customer Success, and other teams to resolve complex order issues, understand licensing and revenue recognition, and improve business processes. Analyzes customer account data, troubleshoots system issues, supports sales representatives, and contributes to AI-enabled process improvements.

Lead product strategy and execution for visual collaboration features by aligning cross-functional teams, conducting qualitative and quantitative research, owning the lifecycle from ideation to launch, prioritizing roadmaps for business impact, optimizing KPIs through data-driven iteration, and partnering with design and engineering on technical trade-offs and user experience.

Lead cross-functional product development for visual collaboration features, leveraging qualitative and quantitative research to define roadmap, prioritize high-impact work, and iterate after launch while partnering closely with UX and engineering.

Lead AI product strategy and platform evaluation for generative and agentic features. Partner with engineering, design, and data science to prototype, validate, and launch scalable AI capabilities, improve experimentation and evaluation practices, and translate customer insights into trustworthy visual AI experiences.

Lead AI platform and evaluation efforts to prototype, validate, and launch agentic and generative AI features for Lucid's visual collaboration products, partnering with Engineering, Design, Data Science, and product teams to build scalable foundations, experimentation, and evaluation practices.

Lead onboarding, coaching, and enablement programs for North America Commercial sales. Design and deliver workshops, support new-hire ramp, coach reps and managers, translate global initiatives into regional enablement, and measure impact using data and AI insights to improve ramp time, methodology adoption, and quota attainment.

Manage a large portfolio of SMB accounts through scalable, operational engagement—owning renewals, expansions, upgrades, downgrades, and cancellations; maintain accurate Salesforce data; analyze customer feedback to inform recommendations; build scalable playbooks; and collaborate cross-functionally to drive retention and expansion.

As a Product Support Specialist, you'll engage with customers, manage technical issues, create user support content, and oversee the product community.

Provide front-line technical product support, troubleshoot and escalate user issues, grow and manage product community, create and maintain Help Center and user education content, analyze user metrics, and collaborate cross-functionally to improve product and support.