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Own the full sales cycle for SMB customers, including relationship building, solution positioning, negotiation, contracting, upselling, and cross-selling. Translate monday.com’s platform capabilities into customer ROI, coordinate cross-functional support, manage complex stakeholder relationships, and resolve commercial issues. The role requires consultative selling, quota ownership, strong communication, negotiation, time management, and a track record of sales success. This is a hybrid position requiring three days weekly in the New York City office.

Own and grow a portfolio of enterprise accounts through retention, expansion, upselling, cross-selling, renewals, executive relationship management, and commercial negotiations. Develop account plans, identify growth opportunities, engage senior stakeholders, support adoption and value realization with Customer Success, resolve commercial issues, and advise customers on organizational change and platform adoption.

Deliver customer-facing technical solutions integrating monday.com into enterprise technology stacks. Responsibilities include technical discovery, requirements gathering, custom application and agentic AI development, data migration, API and identity integrations, production deployment, documentation, and customer enablement. The role also involves technical consulting, stakeholder communication, advocating for customer needs, and building reusable internal services tooling and components.

Delivers customer-facing technical solutions using monday.com integrations, custom applications, data migrations, and agentic AI. Leads discovery, requirements gathering, implementation, documentation, and customer communication across complex enterprise engagements. Develops reusable internal tooling and advocates for customer needs with Product and R&D teams. Requires experience with enterprise software, AI engineering, APIs, TypeScript or JavaScript, integrations, cloud deployment, and consultative delivery.

Designs and oversees complex enterprise AI deployments for external customers. Responsibilities include technical discovery, AI and data architecture, integrations, migrations, effort estimation, statements of work, solution documentation, security and governance standards, delivery oversight, customer presentations, and mentoring engineering teams. The role also develops reusable estimation models, discovery tools, and reference architectures while supporting the sale of technical services. This is a hybrid position requiring three days weekly in the New York office.

Support sales by demonstrating monday.com value, mapping customer business processes to the platform, leading technical aspects of complex deals, creating pre-configured solutions, answering security/technical questions, and collaborating with Sales, Product, and Customer Success to streamline processes.

Own customer interactions across chat, email, and Zoom, diagnosing complex product and configuration issues while identifying broader business value opportunities. Provide customer education, explain technical solutions clearly, collaborate with Tech Touch teams, surface recurring patterns, and contribute product knowledge to the support team. The role requires strong technical aptitude, customer empathy, communication skills, adaptability, and the ability to deliver premium support experiences.

Owner of full-cycle recruiting for GTM/CRO roles across the Americas, partnering with VP-level leaders and HRBPs. Build targeted sourcing strategies, run structured interviews, use ATS (Ashby) and hiring metrics to manage high-volume requisitions, improve processes, and ensure excellent candidate experiences.