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As a Senior Premier Support Engineer at Datadog, you will provide technical support to Premier Customers, assist with inquiries via multiple channels, build relationships, reproduce integration issues, and create documentation. You will also participate in health check meetings and drive product discussions based on customer needs.

Manage and mentor a team of Technical Support Engineers to handle client requests, troubleshoot issues, drive productivity initiatives, and foster team development. Collaborate on high-priority escalations and facilitate new hire training in a technical support environment.

In this role, you will lead Datadog's security incident response efforts by collaborating with various teams to improve security protocols and tools. Your responsibilities include investigating security threats, conducting post-incident analyses, and training the incident response team to ensure readiness. You will also guide cross-functional initiatives to strengthen overall security measures and promote continuous improvement within the organization.