Lead community-facing support across Discord, Reddit, Twitter/X and review platforms. Monitor and respond on-brand, identify recurring issues and escalate, create how-to videos, host live Discord sessions, track actionables, partner with Support/PR/Community teams, and improve community support workflows to boost self-service and brand reputation.

The Technical Copywriter will create and edit marketing content for gaming hardware, translating complex technical details into consumer-friendly narratives while collaborating with teams to ensure cohesive messaging.