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Serve as the primary customer contact during cybersecurity solution onboarding. Coordinate implementation projects, timelines, milestones, dependencies, and deliverables; perform software installation, configuration, validation, and basic troubleshooting. Advise customers on technical prerequisites and best practices, maintain implementation records, gather feedback, and escalate complex issues. The role combines customer-facing technical implementation, project coordination, and cybersecurity SaaS expertise.

The Director of FP&A will lead financial strategies for sales and marketing, advising executives, managing budgeting cycles, and developing financial models for high-growth SaaS environments.

Own end-to-end renewals and expansion for complex enterprise SaaS accounts. Lead contract, pricing, and term negotiations with executives and procurement teams; develop data-driven retention strategies; maintain accurate forecasts and deal records in Salesforce and Clari; identify expansion opportunities with Sales and Channel teams; build executive relationships; mentor renewal managers; and improve renewal playbooks and workflows.

Own renewal and expansion strategies for mid-tier commercial accounts, managing the full renewal lifecycle from outreach and negotiation through contract completion. Engage decision-makers, procurement teams, and channel partners; identify upsell and cross-sell opportunities; maintain Salesforce and Clari forecasts; analyze renewal and usage data; mitigate customer retention risks; and contribute to enablement, playbooks, and peer mentorship.

Conduct strategic and financial analysis, evaluate market opportunities and M&A targets, build valuation models, support due diligence, research competitors, and prepare executive and Board presentations. The role partners with business leaders on product strategy, market entry, competitive positioning, operational improvements, annual planning, and long-range transformation initiatives.

Leads the strategy, roadmap, execution, and commercial growth of Rapid7’s Exposure Command and Vulnerability Management product portfolio. Responsibilities include directing cybersecurity product vision, coordinating engineering and go-to-market teams, managing integrations and customer feedback, tracking product KPIs, influencing packaging and pricing, representing the company externally, and building a world-class product management organization.

Drive new business and upsell revenue across mid-market accounts by prospecting, qualifying, presenting, negotiating, and closing opportunities. Build trusted cybersecurity advisor relationships, manage quotas and forecasts, monitor competitors, convert client feedback into sales strategies, and collaborate with Sales Engineering, Sales Operations, Customer Success, and channel partners. Maintain accurate Salesforce records and support account expansion within an assigned territory.

Drive net-new sales and upsell opportunities across mid-market accounts in an assigned territory. Prospect, qualify, and close business; position cybersecurity solutions; monitor competitors; negotiate contracts; maintain Salesforce forecasts; and collaborate with sales engineering, operations, customer success, and channel partners. The role requires exceeding quotas, building trusted client relationships, and traveling up to 10% for client meetings in a hybrid work environment.