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Drives Voice sales growth across North America by executing regional strategy, outbound prospecting, executive outreach, campaign execution, and opportunity creation. Owns pipeline generation and sales cycles for UCaaS, CCaaS, Voice AI, and wholesale products. Supports account executives with enablement, participates in negotiations and customer engagements, provides product expertise and market intelligence, and bridges regional sales teams with global product leadership.

The Customer Growth Executive drives satisfaction, retention, and growth for Tier 1/Tier 2 clients by building relationships and developing strategies for client engagement.

The Solutions Engineer designs and delivers technical solutions for customer deployments, integrations, and implementations. Responsibilities include gathering requirements, integrating APIs and SFTP solutions, conducting demos and proofs of concept, creating technical documentation, handling security questionnaires, and ensuring projects meet scope, budget, and timelines. The role partners with sales, product, solution architecture, and regional teams while maintaining customer satisfaction and identifying innovative use cases.

Serves as the highest-level technical authority for Platform Operations, specializing in CPaaS registrations, connectivity, routing, spam prevention, traffic integrity, and anti-abuse operations. Owns technical roadmaps, operational reliability, monitoring, detection, automation, incident escalation, compliance controls, and continuous improvement. Partners with Product, Engineering, Compliance, Support, Sales, carriers, and other stakeholders while mentoring senior engineers and guiding platform strategy.

As a Senior Solution Engineer, you will design and implement complex technical solutions, collaborate across teams, mentor others, and improve customer experiences through effective solution delivery and leadership.

Drive North America platform revenue by originating outbound pipeline, running campaigns, qualifying named accounts, and supporting regional AEs. Align platform strategy with NAM execution, enable sales teams, participate in key deals, gather market insights, and grow UCaaS/CCaaS, Martech, and AI business through prospecting and account engagement.

Own a national partner portfolio: recruit, onboard, train, and enable TSDs, agents, and subagents; drive channel sales and implementation; maintain Salesforce pipeline; hit monthly revenue quotas; stay current on products and collaborate with sales, engineering, and customer success to maximize partner and customer outcomes.