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Provide advanced technical support and architecture guidance for large MongoDB customers across performance, recovery, security, and scalability. Advocate customer needs to product teams, develop diagnostic and tooling solutions, and contribute to internal performance and benchmarking projects.

Lead customer listening and experience measurement programs, combine structured and unstructured signals using AI/NLP to generate insights, drive cross-functional action, manage closed-loop feedback and influence product and operational improvements across the customer lifecycle.

The role involves designing and optimizing backend systems for data migration and integration tools. Collaborates with teams to enhance performance and scalability.

The Growth Marketing Manager will develop and implement strategies for engaging developers, focusing on user journey, retention, and cross-functional collaboration to enhance platform adoption and growth.

The Salesforce Engineer III will design, build, and support scalable Salesforce solutions, ensuring compliance with FedRAMP and other regulations, and participate in cross-functional collaboration for technical delivery and engineering best practices.

The Senior Technical Product Marketing Manager will lead the marketing strategy for MongoDB Search and Vector Search, focusing on positioning, messaging, and technical content creation to enhance product adoption and align with business goals.

Provide single-threaded, white-glove IT and AV support for C-suite executives on the US West Coast. Own end-to-end onboarding, proactive device health, live-event AV, travel readiness, PagerDuty on-call, and confidential incident response. Build runbooks, automate diagnostics, train EAs, and maintain KPIs for MTTR/FTTR/CSAT while collaborating with AV Engineering, InfoSec, and workplace teams.

Lead MongoDB's strategy to increase LLM and answer-engine visibility by optimizing content, structured data, and community signals. Build and scale an AEO/SEO team, implement technical information architecture (JSON-LD, knowledge graphs, RAG-friendly docs), coordinate UGC/community advocacy, evangelize AI-first content practices, and develop analytics/attribution (Share of Model, citation impact) to drive PLG acquisition.

This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.

The Director of ISV Partnerships will lead strategy and execution for MongoDB’s partner program, oversee a team, manage key relationships, and communicate with executive leadership to drive growth through ISV collaborations.