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Lead regional teams of MongoDB core and cloud support engineers to resolve performance and cloud-related issues, advise on architecture and data distribution, drive operational improvements and KPIs, mentor technical talent, manage escalations, collaborate globally on follow-the-sun support, and build strong relationships with key accounts to expand MongoDB usage.

Provide technical support and implementation guidance for MongoDB products and managed backups on Kubernetes. Troubleshoot production issues, design backup and DR strategies at scale, collaborate with enterprise customers, and feed product roadmap. Ramp through training, transition to weekend coverage, and advance to technical specialist handling escalations.

Lead high-priority strategic and operational initiatives, build executive-facing business cases, manage hyperscaler relationships, partner with Finance/Product on performance analysis, and develop margin forecasting frameworks to drive scalable growth and informed decisions.

Lead high-priority strategic and operational initiatives, build executive-facing business cases and scenario analyses, manage hyperscaler relationships, partner with Finance and Product to evaluate performance, and develop gross margin analyses and forecasting frameworks to drive decision-making.

Manage global Candidate Experience operations, leading a team, enhancing candidate interactions, ensuring consistent experiences, and driving operational excellence across regions.

Manage the global Candidate Experience function, leading a team to optimize candidate interactions and drive operational excellence across regions.

Partner with People teams to turn HR and org data into actionable insights. Build complex queries, statistical analyses, dashboards, and a centralized people data repository. Drive data governance, data quality, and stakeholder communication to support hiring, retention, productivity, and workforce decision-making.

Lead strategic post-sales engagement for a portfolio of Enterprise accounts, maximizing retention, revenue realization, and advocacy. Advise on complex technical deployments, drive account strategy and forecast accuracy, influence product roadmap, mentor teammates, and coordinate cross-functional resources to deliver measurable business outcomes from MongoDB deployments.

Manage end-to-end logistics and delivery of in-person and virtual training events. Act as producer and emcee, operate delivery platforms, coordinate stakeholders and vendors, ensure data integrity, collect and synthesize learner feedback, and document processes to drive continuous enablement improvement.

As a Software Engineer 3, you will design and build core components for a multi-tenant inference platform integrated with MongoDB Atlas, collaborating with ML engineers to enhance performance and reliability.