Top Tech Jobs & Startup Jobs

Leads compliance risk and assurance initiatives, including risk framework development, risk assessments, large-scale compliance testing, corrective action validation, KRI monitoring, reporting, and data intelligence. Partners with compliance, legal, and business teams while using Claude and other AI tools to support analysis, testing, research, and documentation. Requires strong judgment, communication, organization, and adaptability in a regulated financial services environment.

Handles high-volume inbound calls and follow-ups with prospective customers, guiding them through loan applications and converting prospects into completed sales. The role requires accurate account maintenance, clear communication, customer empathy, multitasking, adaptability, and comfort using technology in a remote environment. A three-week training program prepares representatives to support a specific consumer lending brand.

Leads small-business loan underwriting operations by managing supervisors and team leads, developing frontline leaders, setting workflows and quality standards, and driving production performance. Oversees complex risk escalations, partners with Credit, Risk, Sales, Product, Compliance, and Operations, and manages workforce planning for the Utah office. Requires expertise in SMB credit analysis, financial statements, risk assessment, automated decisioning, compliance, and high-volume technology-enabled lending.

Handle inbound and outbound calls with small business customers regarding overdue payments. Negotiate payment solutions, help customers resolve delinquent accounts, respond to email inquiries, maintain accurate interaction records, move loans toward current status, and comply with collection laws and legal practices.

Develop and monitor fraud-detection models and pattern-recognition algorithms for lending products. Analyze large datasets using Python and SQL, identify emerging fraud trends, and collaborate with Fraud Operations to refine features and reduce false positives and negatives. Conduct ad hoc analyses, recommend risk and verification strategies, communicate findings to cross-functional partners, and support improvements to underwriting and verification processes.

Leads a centralized contact center analytics function, managing analysts, prioritizing analytical requests, and setting operating standards. Performs complex analyses and executive insight reporting while building repeatable frameworks, automation, and responsible AI-assisted workflows. Partners with reporting and technology teams on data access and tools including MicroStrategy, Genesys, CallMiner, and Snowflake. Ensures analyses account for TCPA, FCRA, and FDCPA requirements while supporting strategic initiatives across customer service, lending, collections, complaints, workforce management, and related operations.

Leads the Strategic Partners account management function, owns partner onboarding, health reviews, QBRs, renewals, upsell and cross-sell, and manages senior relationships. Builds scalable account-growth playbooks, coaches account managers, develops performance scorecards, forecasts origination, and translates partner feedback into cross-functional priorities. Success is measured through retention, volume growth, tier upgrades, onboarding speed, partner health, and team performance.

Manages regulatory and operational issue lifecycles, customer remediations, root cause investigations, controls assessments, documentation quality reviews, deadlines, escalations, and audit-related data requests. Partners cross-functionally to address compliance requirements, improve issue management processes, and prevent recurrence of business and system issues.

Leads OnDeck’s strategic partner account management function, owning partner relationships from onboarding and go-live through expansion, tier upgrades, and renewal. Builds the account growth playbook, QBR program, health scorecard, and scalable operating processes. Manages and coaches account managers, directly oversees high-value partner relationships, drives upsell and cross-sell, coordinates co-marketing, forecasts origination, and translates partner feedback into product and business priorities.

Leads creative strategy for multiple financial services brands by translating performance data and customer insights into messaging, briefs, testing strategies, and creative recommendations. Manages and mentors copywriters, guides execution, maintains brand voice, drives paid social evolution, evaluates results, and feeds learnings into future work. Partners with marketing, channel, business, design, and creative teams while using analytics and AI tools to improve ideation and production.