We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time.
About the Role:
Enova is building a centralized analytics function for its contact center operations, and we're hiring the manager to lead it. This is a working manager role: you'll set the standards, operating model, and priorities for how analysis is delivered across the operation, provide direction and coaching to the analysts doing the work, and stay hands-on with the highest-complexity work yourself. The team supports the full breadth of our contact center operations across consumer and small-business brands: customer service, application support, loan processing, collections, complaints, credit counseling, workforce management, and learning and development. This role reports to the Director of Operations.
Responsibilities:
- Lead analytical work across the contact center, providing direction, coaching, and quality oversight to analysts, with direct management and hiring responsibility as the function is built out.
- Own intake, prioritization, and capacity for analytical requests across the operation, and set clear service expectations with leadership.
- Stay hands-on with cross-functional analyses, executive-level insight packages, and evaluations of strategic initiatives and pilots.
- Build repeatable frameworks and templates, automate recurring analysis, and champion responsible AI-assisted analytical workflows.
- Partner with reporting and technology teams to close gaps in data access and tooling (MicroStrategy, Genesys, CallMiner, Snowflake).
- Work with Compliance to ensure regulatory considerations (TCPA, FCRA, FDCPA) are reflected in analysis, and escalate patterns that may indicate systemic or regulatory exposure.
Requirements:
- 5+ years in a business or operations analytics function, including 2+ years managing or leading analysts.
- Ability to run rigorous, hands-on analysis while managing priorities and stakeholder relationships.
- Experience building or improving analytical processes, standards, or team operating models.
- Strong working knowledge of contact center metrics and KPI frameworks (customer service, collections, WFM, complaints).
- Hands-on experience using AI tools in an analytical workflow and the ability to guide others in doing the same.
- Proficiency with advanced Excel or Google Sheets, SQL, and/or a cloud data platform such as Snowflake.
- Clear, confident written and verbal communication with senior leaders.
Nice to Have:
- Bachelor's degree in a quantitative field.
- Experience in standing up or scaling a similar function.
- Financial services, consumer lending, or a regulated contact center background.
- Strategy & operations, consulting, or business intelligence experience.
Compensation:
The budgeted annual salary range for this position is $120,000 to $140,000. Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits, described in more detail here.
Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.
Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Skills Required
- 5+ years in a business or operations analytics function
- 2+ years managing or leading analysts
- Ability to perform rigorous hands-on analysis while managing priorities and stakeholder relationships
- Experience building or improving analytical processes, standards, or team operating models
- Strong working knowledge of contact center metrics and KPI frameworks, including customer service, collections, workforce management, and complaints
- Hands-on experience using AI tools in an analytical workflow and ability to guide others in using them
- Proficiency with advanced Excel or Google Sheets, SQL, and/or a cloud data platform such as Snowflake
- Clear, confident written and verbal communication with senior leaders
- Bachelor's degree in a quantitative field
- Experience standing up or scaling a similar function
- Financial services, consumer lending, or regulated contact center experience
- Strategy and operations, consulting, or business intelligence experience
What the Team is Saying
Enova Compensation & Benefits Highlights
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Healthcare Strength — Company materials outline employer‑subsidized medical, dental, and vision coverage alongside mental health resources and specialized options such as fertility support. Feedback suggests the scope of core health coverage is a strong element of the package.
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Leave & Time Off Breadth — Offerings include PTO, paid holidays, a paid volunteer day, summer hours, and a paid sabbatical for eligible employees. Feedback suggests this breadth of time‑off programs stands out relative to typical corporate packages.
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Retirement Support — A defined 401(k) match with vesting and plan options (including Roth) is emphasized in official documents. Feedback suggests retirement benefits are a notable pillar of total rewards.
Enova Insights
What We Do
Enova International (NYSE: ENVA) is a leading online financial services company that serves small businesses and consumers who are underserved by traditional banks. For over 20 years, Enova has provided over $72 billion in loans and financing to more than 15 million customers by offering a suite of market-leading products powered by the company's world-class analytics, machine learning algorithms and proprietary technology. You can learn more about the company and its portfolio of businesses at www.enova.com.
Why Work With Us
Our values encourage ownership and accountability, and we believe the best answer wins, regardless of whose answer it is. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our mentality is, "Work someplace awesome." Ready to join us?
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Enova Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Enova’s hybrid work model allows employees to work in the office T, W, and TH with the option to work from home on Monday and Friday.
