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Secures enterprise business applications and integrations, including NetSuite and SAP SuccessFactors. Reviews configurations, access models, APIs, data flows, IAM, logging, and cloud controls; performs risk assessments, threat modeling, and audit support; aligns controls with FedRAMP, ISO 27001, SOC 2, and SOX requirements. Partners with application owners, cloud teams, IT, security, and business stakeholders to implement least privilege, secure configurations, compensating controls, and remediation plans.

Own the full sales cycle for commercial opportunities in the UK, including prospecting, account targeting, discovery, solution positioning, demonstrations, evaluations, negotiations, and closing. Develop territory go-to-market plans, build relationships with IT and business stakeholders, expand existing customer accounts, manage pipeline and forecasting in Salesforce, and consistently achieve or exceed quota for Dynatrace SaaS solutions.

Owns the ServiceNow platform architecture, engineering standards, governance, integration patterns, and technical roadmap. Reviews and approves designs, directs implementation partners, and leads complex solutions across ITSM, CMDB/CSDM, HRSD, Employee Center Pro, asset management, and IntegrationHub. Oversees platform upgrades, AI capabilities, Discovery, and Dynatrace integrations while translating business needs into scalable solutions. Mentors the platform team and guides long-term enterprise service management strategy.

Sell Dynatrace to enterprise customers across Southern California, focusing on new-logo acquisition and land-and-expand motions. Manage a 40-account territory (0-2 customers, 35-40 prospects), engage C-level stakeholders, run demos and in-market initiatives, collaborate with sales engineering and partners, and ensure successful customer implementations and expansion.

Manage enterprise adoption, expansion, and revenue growth of the Dynatrace platform within assigned federal civilian accounts, particularly DHS. Build strategic account plans, map stakeholders, develop C-level relationships, manage complex sales cycles, and execute land-and-expand strategies. Coordinate global sales, support, services, partner, and executive resources while driving long-term cloud and corporate strategies. The role requires enterprise software sales experience, Federal account expertise, MEDDIC knowledge, and up to 30% regional travel.

Design and deploy production AI assistants, copilots, agents, RAG systems, and workflow automation using enterprise data. Build AI backend services, APIs, microservices, and AWS serverless workflows; integrate enterprise platforms; implement observability, responsible AI, human-in-the-loop controls, and traceability. Partner with Data, IT, and business teams to improve operational processes and decision-making while managing production incidents, model rollbacks, performance, accuracy, and cost.

The Sales Development Representative qualifies leads for APM software sales, profiles accounts, and drives prospecting efforts, working closely with marketing and field sales.

Drive enterprise software sales across Fortune 100 accounts, managing strategic customers and prospects. Build executive relationships, execute account plans, identify expansion and new-business opportunities, maintain MEDDPIC-based forecasts, conduct demonstrations and events, and coordinate sales engineering, marketing, legal, finance, and channel partners. Position Dynatrace’s observability and security platform, leverage hyperscaler partnerships, and ensure successful customer implementations.

Provides technical support throughout the sales cycle by delivering product demonstrations, leading proof-of-concept evaluations, supporting cloud architecture discussions, completing RFIs and RFPs, and presenting solutions to technical and executive audiences. Partners with sales teams, channel partners, customers, product management, marketing, and services teams. Requires observability expertise, troubleshooting ability, strong communication skills, and travel up to 30%.

Serve as an executive advisor and technical authority for enterprise observability transformations. Assess monitoring maturity, develop transformation roadmaps, architect observability across hybrid and multi-cloud environments, standardize telemetry with OpenTelemetry and Dynatrace, and guide SRE, automation, SLI, and SLO practices. Lead strategic workshops, build Observability Centers of Excellence, influence senior stakeholders, and collaborate with product, engineering, and customer success teams.