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Lead end-to-end payroll tax implementations from discovery through go-live. Act as primary tax expert, configure tax systems, validate and load data, reconcile historical records, coordinate cross-functional teams, advise customers on configuration decisions, and help improve methodologies and training materials.

Serve as the organization's internal payroll tax authority: advise product, sales, and implementation on complex multi-jurisdictional tax configurations, resolve escalated technical/tax issues, contribute to product roadmap and UAT, and convert deep tax knowledge into training, guides, and customer-facing advisory work to scale team expertise.

Researches, analyzes, and improves payroll tax processes; performs audits, reconciliations, and escalations using TaxEx, Workday, and Atmos; responds to agency notices; develops SOPs, process maps, and supports tax-related projects and system testing.

Serve as Product Owner for Payroll Tax (TaxEx) product: gather and translate business and technical requirements, manage backlog, support Agile ceremonies, design solutions, assist QA/user testing/training, and document processes for payroll tax imports, remittances, filings, and workflows.

Provide advanced technical support for enterprise application platforms: monitor system health, triage and resolve incidents, perform root-cause analysis, coordinate with development/product teams for releases, leverage automation/AI to improve support, mentor teammates, and ensure customer satisfaction during high-priority incidents.

Maintain and update tax profile data for OSV customers, manage customer cases, analyze payroll tax data, meet reporting deadlines, and collaborate with internal teams to ensure accurate payments and filings.

Provide advanced technical and payroll processing support, troubleshoot complex payroll/system issues, perform root cause analysis, ensure compliance with payroll laws, drive continuous improvement, analyze casework to identify trends, support onboarding and enterprise projects, and act as a payroll subject matter expert for internal and external stakeholders.